Provided strategic direction to 20 departments, including oversight of annual operating budgets and quality assurance for over 100 direct care associatesEnsured the highest level of operational efficiency for both existing and new departments while maintaining focus on clinical excellence, service quality, and program integration within the health systemExpanded revenue streams by increasing the number of specialty programs and development of training materials specific to the 8-Minute Rule vs. Substantial Portion Methodology Instrumentally contributed to new construction projects, including space planning and equipment purchases, involving multiple internal and external constituents Strategically led business development efforts and created business partnerships by establishing relationships and demonstrating an advantage based on quality Developed and implemented outpatient-specific annual strategic plans that supported the organization's overarching triennial strategic plan Monitored changes in the regulatory environment and trained rehab leaders on the implications of those changesMaximized efficiencies to ensure optimal revenue cycle Ensured appropriate fiscal management, including formulation, monitoring, and adhering to budgetary projectionsEffectively collaborated with multiple internal stakeholders during the insourcing of an acute care rehabilitation contractProvided strategic input to leaders (finance, medical group, service line) regarding the acquisition of an orthopedic practiceDeveloped and standardized market-level policies, consistent with organization's mission, state licensure laws, and professional standards of practiceProvided operational, clinical, and financial direction to the Athletic Training Outreach Program, Sports Performance, Outpatient Nutrition, and Rappahannock General Hospital Acute Rehab Services Led ministry-wide initiatives to optimize the EHR and to create a rehab-specific clinical ladder program

Directed physical and occupational therapy operations with a team of 18 therapists supporting more than 29,000 patient visits per yearDemonstrated expertise in supervising daily operations across three outpatient rehab departments Prepared and managed a $2.4M operating budgetEffectively led the department to become Kindred Healthcare’s top-performing outpatient clinic in 2009, 2010, and 2011 Functioned effectively in conducting departmental performance improvement activities along with the introductory and annual performance appraisals on all employeesSpearheaded the creation and implementation of a marketing strategy that increased the external physician referrals by 37%Implemented measures to yield the highest standards of service and clinical quality Analyzed operations and clinical processes which led to the restructuring of the department’s billing methodology and an increase in both revenue and procedures by 13% and 15%, respectively, over two years Planned, developed, and implemented specialized programs, such as TPI Golf Fitness Program, Kinesio Taping Program, ASTYM Program, Electro Therapeutic Point Stimulation, and SportsmetricsDirected the layout, design, and equipment purchases of a new sports rehabilitation facilityEffectively collaborated with the local business development team to develop and implement strategies to support awareness and utilization of rehab services