Brad Mailand Email & Phone Number

St Louis, Missouri, United States

-Owned sales and marketing initiatives for durable medical goods, transportation, home health, and telephonic translation services for the Northeast and Midwestern territories (largest region of all account representatives).-Appointed as subject matter expert for developing and marketing new language service product line for internal AIG clients while driving results for existing service offerings. -Led service process development and operational alignment with white-label service provider partner. Strategized on efficiencies to identifying cost containment opportunities.-Partnered with operations team and client management to design and synchronize special workflow process to fulfill each client’s unique requirements.-Attained top rank for service utilization, customer growth, and retention across the territory by developing trusted relationships with client base.-Captured highest revenue growth ($10M+/year) and volume of client orders YOY (2014-2020).

Clayton, Mo

-Managed and mentored 5-7 senior-level claim representatives dedicated to the most high-profile client accounts (deductibles of $1M+) serviced by AIG. Hired, trained, and appraised performance of claims staff.-Led team to consistently rank at the top in office cost containment, client retention, and claim resolution/closures.-Facilitated technical audits and claim file reviews with policyholders, ensuring outperformance of service expectations.-Designated as first line of communication with insured and brokers for consultation and issue resolution.-Administered conferences with legal counsel to develop claim resolution strategies and action plans. Delivered office litigation management support and legal billing expertise.-Consulted with home office examiner for reserve assessment and settlement of claims valued at $250K+.-Drove operational improvements through recruitment of key talent, co-development of claim review standards and reference guides for new reps, and group training presentations for all workers’ compensation claims staff.

Clayton, Mo

-Conducted detailed investigations of workers’ compensation injury reports to determine compensability.-Analyzed liability risk exposure through evaluation of medical records and review of state disability statutes. Forecasted indemnity, medical, and legal reserves based on potential risk exposure.-Engaged with medical/healthcare providers/vendors to facilitate and manage cost of claimant medical treatment.-Negotiated final settlement with claimant attorneys and Pro Se claimants.

Louisville, Ky - St. Louis, Mo

-Directed multiple departments, each with increasing annual sales revenue from $1M to $10M.-Executed minimum of 9% increase over projected annual sales for each department.-Recruited, trained, developed, and managed performance audits for team members.-Controlled expense budget while adjusting employee schedules to optimize sales.-Strengthened branding and expanded customer base through outside marketing presentations.-Contributed to store launches, including product placement and marketing for new sites in 4 states.