Oversee the daily operations of the Tapoom, adhering to company policies and procedures.Consistently deliver professional customer service, fostering positive relationships with both internal teams and external partners. Implement new programming endeavors, including weekly, monthly, and annual events, increasing foot traffic, establishing loyalty with existing customers, and ultimately going sales. Surpassed sales targets for 2023, enhancing profitability and generating a total EBITDA contribution increase over prior year. Hire, train, and supervise employees, providing coaching in customer service fundamentals, conflict resolution, operational troubleshooting, and equipment maintenance and repair.Handle all escalated problems including vendor issues, safety concerns, interdepartmental issues, and customer complaints. Assisted with installation of new technology including POS systems, tablets, A/V components, and computers. Coordinated external vendors for installation of items for larger projects. Trained users on new assets.

Implemented best practices to drive operational excellence and achieve quality metrics.Mentored team members and provided support in their professional development.Oversaw daily store operations as the designated "Leader on Duty," which encompassed managing cash office procedures and devising strategic business plans.

Worked alongside store management and the executive staff to reduce operational shortage down by revamping our training program, and coaching team members. During my time in Assets Protection I was taught to build strong partnerships, both in store and off-site, which led to vast improvements in every metric category that I was responsible for, an injury free workplace while in role, and a $94,000 improvement in shortage.