Responsible for the management & development of two of the Trust's decision support applications: Envoy Messenger & the NHS e-Referral Service. Primarily focused on developing the applications in ways to generate revenue and decrease costs for the Trust, writing technical guidance, training support documents, & SOP's for the applications, as well as providing role-specific training to all CHS staff that utilize the applications.• Developed a comprehensive CHS NHS e-Referral Service SOP workbook to be reviewed & implemented Trust wide.• Created the Trust's first NHS e-Referral Service intranet site to support staff with web-based resources, training, & information regarding the service.• Researched and developed business as usual activities in the Trust that has increased appointment capture of the Envoy Messenger application by 25%.• Developed BAU activities within the Trust that has increased the percentage of appointments in the Trust available to direct electronic booking by 10%. • Planned and Changed developments to the Trust's appointment reminder service and e-Referral Service applications that led to the reduction of the Trust's first appointment DNA rate to under 10% for the first time in 5 years. Responsibilities include:• Planning, scheduling, or coordinating project activities to meet deadlines.• Preparing and submitting budget estimates, progress reports, and cost tracking reports.• Inspecting or reviewing projects to monitor compliance with local governance, or other regulations.• Inspecting or reviewing projects to monitor compliance with environmental and legal regulations.• Planning, organizing, and directing activities concerned with organizational transformation & development, facilities, and systems.• Developing and implementing quality control programs.• Developing and implementing risk mitigations using Composite Risk Management

Acted as a robust point of contact for 3 clinical decision support applications for Lewisham and Greenwich Trust; Bookwise, Choose and Book/NHS e-Referral Service, and Enlighten/Self Check-in Kiosks. Supporting the UK’s National Health Service’s commitment to patient care and patient choice I currently assist in the maintenance, auditing, and growth of the UK’s e-referral service (Choose and Book) within the Lewisham & Greenwich NHS Trust. Duties include writing new DoS Service Descriptions, engaging consultants to contribute their medical expertise to the development of new and existing service descriptions, monitoring activity, analyzing and interpreting data provided by the application and ensuring the proper action is initiated by support staff/service managers on all organizational departments within the Trust, writing and distributing training support packages, engaging with Trust staff and facilitating formal and informal training on the use of the program, as well as ensuring that the program’s Directory of Service is audited regularly and up to date with current hospital services.

Brought on board as the Small Group Leader/Instructor for the Technical Engineering Supervisor Course at the United States Army’s most diverse Academy. Responsible for the supervision, professional development, counseling, and safety of 13 mid-level engineering supervisor students per class and 39 students annually. Primarily responsible for executing 393 hours of instruction per course on leadership development and technical training in civil engineering applications. Conducted assessments and evaluation reports on students, prepared and updated training schedules, lesson plans, and examinations. Responsible for the accountability, maintenance, and readiness of equipment valued at over $600,000.

Leveraged wealth of technical expertise in surveying and design to supervise training and successful project execution in the areas of topographic surveying, construction surveying, materials testing, Bill of Materials (BOM) development, Reconnaissance, Trimble Business Center, and AutoCAD software applications. Responsible for the health, welfare, training, and discipline of five personnel and two team leaders. Accountable for vehicles and equipment valued at $250,000