Brad Mcintosh's Location
Greater Indianapolis, United States
Brad Mcintosh's Contact Details
Brad Mcintosh work email
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Brad Mcintosh personal email
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Brad Mcintosh phone numbers
About Brad Mcintosh
Brad Mcintosh is a Systems Engineer, End User Compute.
Brad Mcintosh's Current Company Details
Systems Engineer, End User Compute
Brad Mcintosh Work Experience Details
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System EngineerEnvista Jan 2021 - Feb 2024Carmel, Indiana, United States• Provided Level 2-3 end user support for a managed services provider, spanning several clients and industries, including cloud only, hybrid and domain managed environments. • Used IT Glue for documentation, with an emphasis on detailed documentation that could easily be used by current and future techs to implement a solution. This included automation tasks such as updating Group Policy Objects for deployment of shared drives, printers, etc, to automate these processes as much as possible.• Created, updated and monitored all client endpoint updates using Datto RMM Patch Management Policies and Datto Windows Update Policies, including several Windows 10 and Windows 11 Feature Updates. Over 2,500 endpoints managed via Datto policies.• Created and updated client images using Microsoft Deployment Toolkit, this included both Windows 10 and Windows 11. Task Sequences were created for each client, some software was installed during the TS, some was installed using Datto Initial Audit jobs. Updated Task Sequence documentation in IT Glue.• Used Datto RMM to create, deploy and monitor software deployments across all clients, using both Datto created and customized components. All processes were documented in IT Glue. -
Help Desk TechnicianPac-Van, Inc. Mar 2020 - Oct 2020United States• Provided all levels of end user support, both at the Corporate office and remotely, including hardware, for a company with 60+ sites throughout the US and Canada.• Used ManageEngine Patch Manager Plus for Windows 10 feature upgrades, monthly updates, and third-party updates, along with PDQ Deploy for software packaging.• Used ManageEngine Service Desk Plus for all IT ticketing, Atera and TeamViewer for remote support, and a variety of third-party tools for reporting on assets.• Supported and communicated with end users and other IT staff via Microsoft Teams, as this entire role was during Covid-19, to provide socially distanced support as much as possible. -
Field Support Analyst IiNational Government Services Nov 2018 - Dec 2019Indianapolis, Indiana Area• Migrated end users from Windows 7 to Windows 10 on both physical and virtual devices as part of a refresh contract in a highly secure environment.• Reached out directly to each end user to organize the deployment, built the machine, created tickets in Remedy for asset management, installed user software, and deployed to end user.• Used programs for software and machine deployment such as BMC Client Management, Bomgar, Citrix Studio, and VMware vSphere. Physical images were built with MDT and deployed via PXE.• Worked directly with other members of Desktop Services Team to troubleshoot and resolve deployment related issues. -
Desktop EngineerRite Hire Advisory Dec 2017 - Sep 2018• Assisted in day to day deskside support at Rolls-Royce, including, but not limited to, PC and laptop imaging via SCCM, hardware upgrades and refreshes, software installations via SCCM, ticket escalations, McAfee AV, DLP, or other related issues, and project work.• Assisted Rolls-Royce and Computacenter Project Managers with roll-out of new remote VPN solution to 4,000+ end users. SCCM was the delivery tool for the software.• Administered clients via SCCM, Quest ActiveRoles and Active Directory.• Participated in a “TechBar”, which was a 2-3 hour period, twice weekly, where end users could bring certain issues that needed immediate attention and either fix/resolve on site or escalate as needed. -
Associate Systems AdministratorCity Financial Corporation Mar 2015 - May 2017Indianapolis, Indiana AreaPositioned ended as City Securities was purchased by Stifel in January 2017. Administered clients through System Center Configuration Manager (SCCM) 2007, 2012, and up to Current Branch 1610. Created applications in SCCM for updating various applications, deployed with the PowerShell App Deployment Toolkit for increased user transparency. Assisted in migration from on premise Exchange 2010 to Office 365 hybrid with Exchange 2013. All end user mailboxes were migrated to Office 365. Apparatus, a Microsoft partner at the time, assisted our IT department in this project. Configured, tested, and deployed Office 365 client, both 2013 and 2016 using SCCM. Tested Windows 10 Current Branch and LTSB for future deployment along with BitLocker encryption. Tested Windows 10 deployment through SCCM, including Patch Tuesday security updates, along with Feature Updates, such as 1607 to 1702. Responsible for the cutover of AV client from Sophos to Microsoft AV, monitored through System Center. -
Help Desk SpecialistCity Securities Corporation Apr 2009 - Mar 2015Provided end user support through Manage Engine Service Desk (phone, email, remote desktop, etc.) to 250+ employees in a variety of different business roles. Proficient in use and troubleshooting of Windows 7, Sophos Antivirus, ThomsonOne SmartStation, Office 2007 and 2010, and a variety of other day to day applications. Assisted in several successful updates of the ThomsonOne application, up to SmartStation 2.0. Created software deployment package for SS 2.0, which included 3 pieces of new software, updating from IE 9 to IE 11, and many GPO configuration changes. Assisted in the transition of 2 separately purchased insurance companies into the City Securities Insurance family. -
Systems TechnicianTech Team Global Feb 2008 - Dec 2008Contract position at Wabash National, Lafayette, IN. Provided help desk support for 1000+ end users at a semi trailer manufacturing plant.
Brad Mcintosh Skills
Active Directory
Problem Solving
Troubleshooting
Desktop Support
Windows
Windows Server
Windows Server 2003
A+ Certified
Technical Support
System Administration
Windows 7
Operating Systems
Windows Xp
Sharepoint
Help Desk Support
Leadership
Customer Service
Brad Mcintosh Education Details
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Computer Info Systems, History
Frequently Asked Questions about Brad Mcintosh
What is Brad Mcintosh's role at the current company?
Brad Mcintosh's current role is Systems Engineer, End User Compute.
What is Brad Mcintosh's email address?
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What is Brad Mcintosh's direct phone number?
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What schools did Brad Mcintosh attend?
Brad Mcintosh attended Indiana University Kokomo, Indiana University Bloomington.
What skills is Brad Mcintosh known for?
Brad Mcintosh has skills like Active Directory, Problem Solving, Troubleshooting, Desktop Support, Windows, Windows Server, Windows Server 2003, A+ Certified, Technical Support, System Administration, Windows 7, Operating Systems.
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