Brad Mcmaster Email & Phone Number

Sydney, New South Wales, Australia

• Lead the recruitment, hiring, and retention of operational staff, including technicians, project managers, and administrative personnel, while fostering a positive work environment and minimizing turnover.
• Develop, deliver, and oversee training programs to enhance the skills and capabilities of operational staff, conducting performance evaluations and providing constructive feedback to identify opportunities for.
• Foster a culture of teamwork, collaboration, and continuous improvement within the operations team, ensuring compliance with company policies, procedures, and industry standards.
• Implement and maintain systems and processes to streamline operations, enhance efficiency, and identify areas for improvement, implementing corrective actions to address operational challenges.
• Manage the financial aspects of operations, including budgeting, forecasting, and cost control measures to ensure financial objectives are met and profitability is maximized.
• Coordinate with project managers and field teams to assess project requirements, allocate resources, monitor progress, and prioritize work orders to meet project deadlines and customer satisfaction levels.

Sydney, Australia

• Conduct thorough factual investigations into Public & Product Liability, Property Damage, and Personal Injury claims across Commercial and Domestic settings.
• Perform comprehensive investigations, including witness interviews, analysis of expert reports, site inspections, CCTV review, and coordination with law enforcement agencies such as Police and Workcover.
• Utilise social media investigations to gather pertinent information.
• Demonstrate proficiency in navigating the legal landscape, including a deep understanding of the NSW Civil Liabilities Act (CLA) and Australian Consumer Law (ACL).
• Provide insurers with expert technical guidance on Policy Indemnity and Legal Liability matters.
• Offer well-founded opinions on claim Quantum, taking into account deductions for betterment and depreciation.

Sydney, Australia

• Lead the management of large and intricate domestic losses, encompassing fire, catastrophe, total loss, and public liability claims.
• Collaborated closely with builders, engineers, legal counsel, and other specialised service providers to ensure comprehensive handling of claims.
• Conducted negotiations for settlements with Policyholders and other Claimants, striving for fair and efficient resolutions.
• Assumed the role of Assistant Team Leader within the domestic BAU claims team on occasions, overseeing a team of eight Claims Consultants.
• Provided expert technical advice and guidance to team members, fostering their professional development and ensuring high-quality claim handling.
• Authorised claim settlements and denials in accordance with established policies and procedures, demonstrating sound judgment and adherence to regulatory requirements.

Sydney, Australia

• Handle incoming calls from policyholders and assist them in lodging claims promptly and accurately.
• Demonstrate empathy and understanding when interacting with clients, ensuring their needs and concerns are addressed with care and professionalism.
• Possess an in-depth understanding of various insurance products and their corresponding Product Disclosure Statements (PDS).
• Specialise in processing claims related to home & contents, motor, and travel insurance, offering tailored assistance to meet the unique requirements of each policyholder.
• Contribute to the training and development of new staff members, sharing expertise and best practices to support their onboarding and success in their roles.