Managing the technical design and delivery of complex security services into enterprise organisations within the financial sector.

Managed project managers and large, cross-functional teams to solution, plan and execute complex programs for high-value, strategic clientsDesigned, built and managed a new client program for a national insurance company• Procured specifically by the client based on my track record of delivering results• Established program procedures: resource allocation, project selection and governance• Earned 100% client satisfaction ratings• Generated delivery cost savings through project integration and process improvementDelivered a critical program escalation to integrate a newly acquired brokerage firm into a financial client’s existing network• Compressed the standard delivery schedule by 50% to meet the client’s strict regulatory deadline• Delivered on time and under budget with a seamless end user experience• Won a VP award for project delivery• Earned a perfect client performance rating; project success elevated overall account satisfaction

Managed large project teams to deliver large-scale, technically complex projects within integrated solution environmentsEarned an Executive VP commendation for recovering a jeopardized trading floor move• Stepped in one week prior to deadline to manage the delivery of seven services for a critical financial services client under scrutiny from the Chief Commercial Officer/EVP and client CEO• Built executive confidence through detailed risk management, negotiating for senior level quality assurance and building integrated test and contingency plans Delivered a high-risk, technically complex network redesign project for a national insurance company• Led a team of 15 technical consultants to merge six insurance company partners into a single network• Mitigated risks by building a phased project plan that prioritized critical applications, minimized business impact and employed executive approval checkpoints • Enhanced client confidence in complex changes by prioritizing risk and quality management, outlining contingency procedures and building comprehensive implementation test plans• Executed five partner migrations; integrated 22 head offices and data centers within a single windowLed a project to deliver network, wireless and security services to public transit stations for a global consulting firm• Managed project managers, technical consultants and third parties to plan and execute integrated service delivery and test procedures within a customized environment• Earned 100% client satisfaction ratings by meeting strict end user requirementsEarned a VP Collaboration award for delivering a partner divestiture project for an insurance company• Applied schedule compression techniques to meet the client’s contracted deadline• Earned client commendation for producing a seamless end user experience

Managed a cross-functional project team of 25 technical and implementation resources to deliver a national network upgrade for a large insurance company• Upgraded 1,300 network devices and 500 circuits across 650 client locations• Enhanced and united regional and third party processes to deliver under budget, 17% ahead of schedule

Managed complex service delivery, escalations and small projects for large, business clients• Stepped into a project manager role to deliver a client network installation• Delivered project scope on time, earning client praise and a request for future project assignment

Coordinated change, installation and administration activities for a large, auto company project• Built a business case and proposal to optimize client records changes• Managed a small project team to execute and audit the changes, saving thousands in labour costs