✨ Brad Muff Email & Phone Number

London, Gb

Malmö, Skåne, Se

A generalist role, partnering across the UK business to design projects and solutions which nourishes team culture and grows it. Specialising in recruitment, onboarding, office experience, team events, DEI initiatives, administration, and more.

Malmö, Skåne, Se

A generalist role, with responsibilities across HR, recruitment, onboarding, engagement, IT, office management and internal comms.👔 Recruitment: manage all comms with candidates, organise and facilitate interviews, design standardised processes, create offers and contracts, organise equipment and onboarding💼 Probation & Offboarding: rebuilt both of these processes, own all admin and regularly evaluated data from both🏢 Office management: own and maintain our office space, working with key stakeholders to upgrade the space continually and incentivise team use❤️ Culture and employee experience: create, host and regularly organise team social events, including monthly team socials and breakfast, lunch and learns, and quarterly team days in line with business OKRs📊 HR: own general HR functions including engagement surveys, maintenance and redesign of our people guidelines, contracts, data reporting, and collaborating with international HR partners 🤝 DEI & Wellbeing: internal initiatives, including leading wellbeing and DEI events around International Women's Month, Pride, Black History Month, Mental Health Awareness Week, plus supporting strategy on internal DEI/Wellbeing teams💻 IT maintenance: support with IT admin including equipment tracking, ordering, organising repairs, and building guides to support the team to self serve

London, England, Gb

Monzo's rocket growth gave me an incredibly diverse range opportunities and skills. In my year and a half with the company, I worked in learning & development, onboarding, hiring, social media, financial crime, and customer support. 👨‍🏫 Led two week onboarding for new starters into our customer service team, delivering training to groups of up to 24 people ✏️ Developed, designed and distributed new training modules to the wider customer service team for both office based and remote workers🐦 Acted as a brand representative, supporting our social media team on Facebook, Twitter, Instagram, and more. Worked closely to help brainstorm and support social campaigns ✅ Impacted and executed company wide compliance actions to high standards, working in tandem with internal business domains 🤝 Helped with hiring new members of the Customer Operations team, running interviews in candidate assessment days and reviewing applications🏦 Displayed intimate knowledge of the banking systems, internal systems, procedures, and the Monzo product✍ Showed strong writing abilities, adapting and enforcing our tone of voice to a high standard 🤔 Used problem solving skills, dealing with complex customer queries daily on both online chats and calls🎯 Consistently achieved high targets in both quality assurance and customers served per hour

London, London, Gb

☺️Part of the branch team, dealing with customers of all backgrounds with empathy and confidence 🏦Mastered knowledge of banking jargon, products and processes 🎯Met consistent targets to offer new opportunities to bank with the company ❤️Experience dealing with vulnerability, complaints, and complex banking issues 🗣Displayed strong abilities to defuse tense scenarios, adapt to circumstances, and be a brand advocate 🤝Worked with multiple different branch teams within the company

Gb

🏃‍♂️Demanding customer facing role in fast paced environment🤝Showed adaptability, moving between three different teams with consistent performance💪Complied with strict health and safety regulations in the work place⏫Upsold products and hit sales targets had to work as part of a team efficiently in a busy environment

Certificate Of Higher Education Visual Communication, Visual Communication

Education record

Education record