- Developing and maintaining software solutions using C#, SqlServer, React, JS, and many other technologies and platforms in contributing to the enhancement and optimization of Verint's products. - Playing a team role in the migration of the company's product from .NET Framework to .NET Core, ensuring compatibility, performance improvements, and staying abreast of industry best practices.- Continuously working on implementation of new features in the application, with a focus on enhancing reporting capabilities, thereby providing clients with valuable insights into their data.- Successfully collaborated on the integration of mobile Single Sign-On (SSO) authentication for a crucial client, demonstrating adaptability and client-centric problem-solving skills.- Contributing to the Change Data Capture (CDC) product, enabling clients to visualize and analyze different facets of their business, showcasing a commitment to delivering comprehensive solutions.- Ensuring the robustness and reliability of developed features by meticulously writing test cases for all software development work, adhering to quality assurance standards and facilitating smoother integration and deployment processes.

Created automated test scripts, using C#, Azure DevOps, and Git.Completed Selenium tests using C# under tight deadlines to meet client demands and project timelines.Contributed to root cause analysis to determine core reason for failures and errors.

Scheduled and provided effective initial training of SAAS to clients; both in person and over video conference and phone conversationsProvided additional training of software to clients within Northeast US and Eastern Canada territory, primarily over video conferencing and phone callsConsulted with clients within territory on effective use of software tools and streamlining of business model, processes, and practicesAnalyzed client’s data to improve ROI and then implemented better practices and procedures to accomplish end goals.

Coordinated with clients to ensure the meeting of fast, efficient order deadlines; handled disputes and customer concerns or misunderstandingsReviewed and analyzed BPOs as well as compared multiple BPOs for accuracyOrganized and suggested listings and recent sales for local realtors throughout the USPrepared and presented market reconciliations and strategies for clients.

Attended to own guests as well as unsatisfied customers to ensure positive experience.

Created housing reports; sales reports for broker and other agents.Organized comparative listings as well as sold properties for BPOs.Reviewed contracts as well as Broker Price Opinions.Assisted broker in completing Clear Capital BPO and Core Logic orders.Organized MLS listings on comparative properties in order to present to clients.Performed inspections on residencies and properties to ensure worth and quality.Assisted in marketing goals and strategies as well as assisted in development of agent goals tracking system.