Brad Phillips Email & Phone Number

Prosper, TX, US

Bethesda, MD, US

• Liaise between Nationwide Default Management Services (NDMS) and United States Department of Agriculture (USDA) on a Rural Housing contract to ensure customer satisfaction.
• Collaborate with business units and clients to take backlog delinquent loans and push them through the foreclosure process. Build-out property preservation, inspection services, and reporting.
• Expand processes for Foreclosure through REO Disposition and system development.

• Promoted from Manager to Director within six months to set up Vendor Management group and remediate daily operations, including process creation and evaluation / streamlining of vendor pool.
• Led team of 5 to enhance partnership with vendor panel across 32 states via scorecards and regular check-ins. Created team “regions” to serve internal customers.
• Aggregated data to build out scorecards. Investigated inefficiencies and integrated trending data.

Nashville, TN, US

• Recruited four regional service providers to a partner as a conglomerate national hub, facilitating the ability to compete with national companies, and driving territory growth.

Washington, District Of Columbia, US

• Led six Field Services Specialists managing twelve vendors to support Fannie Mae’s portfolio of Pre-Foreclosure, REO, and HECM (HUD process) properties in U.S., Puerto Rico, Virgin Islands, and Guam.
• Partnered with Mr. Cooper, one of the largest home loan servicers in the country, with 4.6M homeowners.
• Oversaw Field Services annual spend with peak properties managed just over 60,000.
• Enhanced Field Services Vendor performance for four consecutive years (2016-2019).
• Developed Master Service Agreements (MSA) and Statement of Work (SOW) for multiple contracts to procure Utility service providers, QC vendors, QC App development, and Field Services vendors.

Washington, District Of Columbia, US

• Led a team of 10 Field QC Specialists and two external QC vendors responsible for performing QC inspections on REO properties throughout all fifty states and territories.
• Analyzed data and created QC scorecard. Collected raw data, and built-in reporting details by vendor, state, zip code. Studied deficiencies and trends for final report-out to Senior Management and Vendor.

Charlotte, NC, US

• Supported and reported directly to the MidAtlantic Division Fulfillment Executive made up of 500+ associates processing purchase and refinance mortgage applications across 8 states and the District of Columbia.
• Supplied reporting summaries daily/weekly/monthly encompassing our service level, compliance, and financial performance.
• Maintained working relationships with key stakeholders to ensure alignment with the company policy.
• Assisted regional and area operating center leaders with various issues ranging from training and process adherence to staffing and human resources.
• Led Columbia, Maryland regional Mortgage Loan processing center for 3 months due to former leader stepping down.

Charlotte, NC, US

• Led two Bank of America Real Estate Appraisal fulfillment teams including 70+ associates in St. Louis, MO and Plano, TX.
• Plano TX Real Estate Appraisal fulfillment teams supported the Northeast, MidAtlantic, and Southeast Regions lending groups with an average appraisal completion time less than 5 business days. St. Louis Team covered.
• Key facilitator and presenter for branch and region meetings.
• Maintained working relationships with stakeholders to ensure alignment with the company policy.