Brad Pinter Email & Phone Number

Chandler, Arizona, United States

Phoenix, Arizona Area

Lead training and educational programs for claims representatives at a company-wide level.Evaluated the effectiveness of courses through claims training reporting.Participated in and lead initiatives to address local and corporate performance issues.Participated in regional and corporate diagnostic reviews.Mentored Corporate Claims Trainer Seniors & Claims Trainer Intermediates.Lead process to modify and/or enhance training modules.

Taught policies and procedures to claim representatives through classroom experiences, e-learning and on-the-job support.Used both claims adjusting knowledge and training skills to improve claim representatives' file quality, customer orientation, and estimating skills. Reviewed and evaluated simulated work and provided coaching and feedback to improve performance.Assisted on project teams to create or revise course materials, activities or content.Prepared scores, feedback and action plans for course participants to deliver to their managers.Gave hands on classroom training on dent repair, refinishing and frame/unibody straightening.Taught how to use electronic estimating systems to claims representative.

Reviewed and gave feedback on estimates written by claim representatives, prior to being sent out for repairs.Negotiated with body shop personal to get an agreed price, while at the service center. Managed quality repairs, by inspecting all work completed by the body shop. Motivated body shops to do quality repairs in a timely manner.Met with customers to explain repair process and discuss repairs completed on vehicle.