Brad Rivera Email & Phone Number

Roseville, California, United States

After spending over two decades in the IT industry, I transitioned into fitness and nutrition coaching to pursue a personal passion and gain a deeper understanding of client relationships and personalized solutions. Now, I am returning to the IT field with a refreshed perspective, ready to leverage my extensive technical expertise and newly developed communication, problem-solving, and coaching skills.My career has included system analysis, software development, project management, and data-driven decision-making. Throughout my career, I have thrived on analyzing complex systems, developing solutions that meet both business and user needs, and driving efficiency and innovation.My experience in coaching has strengthened my ability to listen closely to client needs, communicate effectively, and break down complex concepts into digestible information—skills that are critical in system analysis and client-facing roles. Now, I’m ready to bring my deep technical knowledge, coupled with my passion for understanding user needs, back to the IT industry.

Elverta, California, United States

Sacramento, California, United States

Rancho Cordova

 Analyzed project requirements and recommended technical solutions. Project lead for major implementations including training and directing up to 15 analysts. Planned and executed the gathering and documentation of technical requirements for technology-driven initiatives. Defined technical solutions to maximize efficiencies through alternative initiatives that met business needs. Responded to user technical and data issues, working with various technology teams to provide resolution. Created reports on application related information and metrics for performance, availability and incident resolution. Coordinated change implementation for existing applications, documents configuration, code reviews, system test plans, test cases and scripts.• Rolled out new print management system during replacement of enterprise-level printers, coordinated with vendors and IT groups to ensure that systems would function in existing infrastructure, tested solutions successfully, and saved the company over $200,000 annually through process improvements through print-on-demand solution.• Designed and supported a knowledge-based web application capable of documenting escalation and troubleshooting processes for the Global Helpdesk, increasing first call resolution from mid-70% to 90+%.• Increased efficiency, enabling staff to manage 40% more calls in the same time period, resulting in Helpdesk rank to No. 3 globally for internal customer service support.

Roseville, Ca

 Implemented process improvements by reviewing current operations and recommending efficiencies. Built training system used site-wide and evaluated processes to reduce workload of support staff by over 80%. Created a training application to automate repetitive tasks and rolled out new application to training coordinators. Identified and eliminated multiple process redundancies in building reports.