• Clearly communicate all aspects of the Start.ca and Koodo services• First point of escalation for Support reps• Assist Support and & Care reps with questions, cases or other inquiries they need assistance with• Work as a team to achieve company goals, including RGU's for both Start.ca and Koodo services• Adhere to a structured schedule• Work with Training when necessary to help teach, train and enhance skills of staff• Work directly with Managers on projects when necessary• Answer calls, create service tickets and resolve customers issues in a timely and professional manner• Cross-sell and upsell Start.ca and Koodo services/products where possible• Excellent de-escalation skillset in terms of handling escalations and NPS cases

• Assisted Service Desk Agents with inquiries or escalations, as well as coaching and providing feedback where applicable.• Worked with various departments as a subject matter expert regarding Start.ca's products and services• Provided training to new hires of handling calls, ticketing and use of Start.ca's day-to-day systems as a Service Desk Agent

• Responded promptly to customer inquiries regarding appointment setup • Completed surveys and customer feedback• Worked as a team to achieve company goals• Adhered to a structured schedule• Maintained monthly goals

• Responded promptly to customer inquiries regarding technical support • Aid customers in hardware and software support• Replace and repair hardware• Sales for HP and Rogers products and accessories• Work as a team to achieve company goals• Adhere to a structured schedule

• Bagged groceries for customers• Found items for customers• Responded and resolved customer complaints and inquiries• Stocking shelves and cleaning areas• Faced shelves