Managing the Technology Support Call Center.Implement, Train and Maintain Remote Service & Support Tools maximizing efficiencies and improving Customer uptime.Administer Dispatching and Remote Diagnostic software enabling a proactive, as opposed to reactive, approach to Customer support.

Managing Internal and External Operations of the Service Department on the Corporate Level. Creating, training and implementing Department workflows.Implement and Manage evolving technologies utilized by the Service DepartmentDevelopment, data analysis and reporting for the Service Department's compensation program.