Brad Schiller Email & Phone Number

United States

Chicago, Illinois, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

Heath Springs, Sc, Us

Promoted to Customer Service Team Lead in June of 2017Point of contact for all questions and inquiries when the VP of Customer Service was out of office or unavailable.Reported back to VP of Customer Service on status of orders, status of order entry processes and general day to day operation of the customer service department.Trained new team members on best operating practices, software and company policiesDisseminated information regarding ongoing programs, catalogs, and pricing information to customer service team members.Relayed program specific information and order instructions to warehouse staff to meet customerstandards and guidelines.Conducted daily conference call with Supply Chain department to ensure that all customer product needs were being met.

Heath Springs, Sc, Us

Answered inbound phone calls and provided product specific information to current customers, potential customers, general consumers and company employed sales representatives.Responsible for monitoring and responding to inquiries via three separate email inboxes daily.Entered and imported new purchase orders and made changes in mass to open sales orders in NetSuite CRM system using Microsoft Excel CSV files.Provided tracking information, inventory reports, invoices and return authorizations to customers and sales representativesWorked alongside warehouse management team to ensure that customer orders and back-orders were being shipped in a timely fashion

Worked in conjunction with sales executives, marketing team and operations department to manage major retail accounts.Direct point of contact for all dot com, international, and promotional accounts. General responsibilities included; determining product and promotional pricing for accounts, coordinating product shipment logistics, running sales reports and providing product quote information.Promotional product account sales exceeded $75,000 Communicated with product development employees and staff at a factory level to ensure the on-time delivery of: pre-production samples, proper product documentation and item specific point of purchase displays.Designed and formatted informational user guides that are inserted into product boxes by utilizing tools in Adobe InDesign, and Illustrator.Crafted creative and engaging product content to be posted alongside hi-resolution images and item specific information on customer websites.Generated and laid out all product sell sheets and item line presentations with the aid of Microsoft PowerPoint and Adobe Photoshop.

Responsible for coordinating all aspects of Dot Com accounts with the SR VP of Sales and Marketing.Designed retail and drop ship product packaging for new products with the aid of Adobe Photoshop, InDesign, and Illustrator.Developed informative, step by step product instructional manuals that are inserted into each box.Created and maintain social media accounts on websites such as Facebook, Twitter, and YouTube.Worked alongside Marketing Manager to fulfill any customer marketing requests including web page banner advertisements, and promotional e-mail distributions.Ensured that all content posted on customer websites is accurate, up to date, and written in a clear, concise format so that web pages have the highest degree of usability. Partnered with outside technology company to develop creative and informational product demonstration videos.Worked in alliance with Content Managers and Dot Com partners to schedule posting of content to production environments.

Lake Forest, Il, Us

Worked with full time staff to coordinate game day hospitality events including pre-game on field tours and parties for corporate clients and potential customers.Assisted with the setting up and breaking down of sponsorship displays around the stadium concourse and the surrounding area of the stadium.Executed on-field promotions for companies such as Chase, Sports Authority, and Meijer throughout the duration of the game.Organized and distributed designated giveaways to gates prior to opening of stadium.Worked closely with Bears clients to effectively market their brands and connect with consumers to build a lasting relationship.

Lake Forest, Il, Us

Organized and assisted in the running of youth football camps.Set up and broke down various advertising and events displays around the grounds of the camp.Assisted with daily autograph sessions and giveaways.Marketed and generated ticket sales for Chicago Bears Family Night hosted at Soldier Field.Used positive work ethic to maintain friendly relationships with co-workers and customers.

Bachelor Of Science, Communications

High School Diploma