Multifaceted role leading IT operations for a premier global law firm comprised of 200 lawyers and staff overseeing infrastructure, security/risk/budget management, vendor and contract management, business process management, and technical support. Build top-tier IT teams, cultivating a culture of trust and collaboration among team members and firm leadership.• Enabled 100% availability of lawyers, staff, and resources by leading the successful implementation of scalable technology to facilitate remote and hybrid working arrangements• Designed and implemented plan to transition the firm’s 175 employees across New York and San Francisco offices affording decisive leadership and creating a collaborative and flexible working environment• Ensure compliance with regulatory standards and reduce risk exposure by strengthening cybersecurity posture, implementing security-focused policies, supporting hardware and software systems• Realized 30% cost reduction by optimizing the IT budget and enhanced services available to lawyers and staff consolidating Internet, telephone, and conference vendors• Significantly reduced attorney time to process pre-bills developing and implementing new methodology to allow billing of flat fee matters in ProLaw, resulting in a streamlined approach• Bolster management committee’s informed decision-making by developing honed reporting structures including profitability analysis and metric reports

Spearheaded the design, implementation, and management of the firm's IT infrastructure, ensuring optimal performance, security, and scalability.• Deployed and managed a robust IT infrastructure, including VMWare vSphere, Citrix XenApp, Windows Server, Microsoft SQL Server, Active Directory, ShoreTel/Mitel telephony system, and Cisco networking infrastructure.• Built and maintained a robust and scalable business continuity and disaster recovery plan, mitigating risk and ensuring minimal downtime.• Implemented and maintained a comprehensive vendor management process, ensuring optimal performance and cost-effectiveness.• Provided 24x7 support, resolving escalated service requests and ensuring smooth operation of critical systems.

Company founder focused on software design, overseeing full software development life cycles, from initial client consultations and needs analysis to programming, testing, and deployment showcasing consistent growth, earning client satisfaction, loyalty, and retention• Drive client vision attainment by accurately translating requirements into software functionality, cultivating enduring relationships, actively engaging in open communications• Deliver robust and scalable software solutions applying extensive knowledge of programming languages, frameworks, and development methodologies• Consistently meet client needs by leveraging Artificial Intelligence (AI) and Machine Learning (ML) technologies• Ensure software quality, reliability, and adherence to client specifications by implementing rigorous testing procedures• Optimize client software functionality providing ongoing, in-depth technical support and maintenance