Brad Semmel Email & Phone Number

I am an experienced, highly skilled, and versatile Information Technology Support Professional with a robust set of technical, leadership and customer service capabilities. Over the past 25 years of my career, I have worked as a first-tier helpdesk technical services associate, as the supervisor of ten technical service associates and as an infrastructure analyst/desktop support technician. Several of my peers and clients say that my special talent is being a technically skilled person who can easily communicate with anyone without being overly technical. I work in a fluid, professional environment with diverse clients, management, team members and vendors to assess client support requirements and promptly deliver satisfactory resolutions. I am an active and cooperative team contributor who works well with colleagues. I am detail-oriented with a proven record of customer satisfaction ratings consistently at or near 5.0 and service level agreement adherence in the mid to upper 90% range. I diagnose and resolve 7-15 incidents and service requests per day. I am a methodical and proficient troubleshooter with extensive knowledge of PC and Mac hardware and peripherals, mobile devices, audio-visual hardware and applications, desktop applications, data center operations, network support, and enterprise print and copy services. I have been a contributor on project work such as desktop and printer equipment moves, installation and refresh initiatives, application deployments, inventory cleanup and decommission, printer VLAN implementation, annual sales conference technical support resource and data center support services installing SFPs, fiber and copper cabling and rack-mounted servers such as Cohesity, Cisco core switches and servers and working with various vendors and internal teams in support of these projects.Skills: • Teamwork, problem solving, communication, adaptability, time management and interpersonal• Desk side support • Remote support• Palo Alto Global Protect VPN• Okta identity management• Equipment deployments, repairs, installations, maintenance, upgrades, moves & lifecycle mgmt.• Mobile computing• Microsoft Intune endpoint management• Autopilot desktop deployments• MS Azure Active Directory & MS Endpoint Manager Administration• MS Active Directory Users & Computers• Audio-Visual hardware and software support• Data Center Operations• Enterprise print and copy support• PC and Macintosh hardware• Knowledge Management• Microsoft 365• Data salvage and migration• Service Desk• Problem and change management• Problem escalations

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  Broward College

  Liberal Arts And Sciences/Liberal Studies