Brad Skellern Email & Phone Number

Grasmere, NSW, AU

Zurich, CH

• Team Leader to ~7 support personnel in Sydney and Melbourne. Desktop support and Media Services AV Support
• Senior support person in APAC region. Manage Desktop updates and deployments, monthly vulnerability and quarterly functional updates across APAC region.
• Regular auditing of the environment to ensure device compliance, record accuracy, hardware lifecycle.
• Developed Nexthink processes to automate and report on device non-compliance
• Work with internal and external auditors to deliver reporting and address findings
• Manage NAS file shares including the creation of and user permissions. I maintain regular audits of shares.

Zurich, CH

• Assisted users and processes through Azure Tenant-to-Tenant Migration for Credit Suisse to UBS
• Key member of project to relocate key infrastructure from AU DC to SG DC including VDI, Storage, AD and application specific backend infra which allowed for CS Datacentres to be closed in AU
• Advocated closure of technology components of various CS businesses including Trading & Banking.
• Support onboarding efforts of CS staff to UBS including data migrations.
• Administer office floor decommissions on CS premises including technology removal, disposal or transfer (including vendor management)

Zurich, CH

• Worked in a team to support the migration from WinNT 4 to Win7. Introduced new way of managing users, devices, policies and processes. New Active Directory structure that removed inefficiencies with country and.
• Global lvl 3 escalation point for Windows 10 rollout
• Work with deployment team to manage global deployment
• Test and onboard new technologies (AppSense, Pulse VPN, Ant-virus, etc)
• Support CS Globally in amalgamation of multiple ADs into a new single forest
• SCCM support

Zurich, CH

• 1500 Traders, ~ 3000 HighSpec Desktops in various hardware configurations
• Senior member in team of 10 support personnel working a 7am to 7pm roster and out of hours support
• 3rd level Escalation point within the team as well as my own KPI ticket targets
• Spent 2 weeks in Costa Rica onboarding new service desk to provide lvl 1 support activities to Traders. This allowed us to apply efficiencies within the onsite London Trade Floor support team
• Applied ITIL framework to day to day running of the team with my primary role being Problem Manager. Review Incidents, identify trends, implement proactive fixes. Develop SLA monitoring tool and Dashboard (Excel.
• Global go to person for challenging issues at the desktop or user account level for CS Trade Floors

Zurich, CH

• Trade Floor support for Market data applications as well as CS internally developed and bespoke apps
• Support the deployment of new SOE from WinNT 3.5 to WinNT 4
• Build and maintain separate SEATS network and terminals (Symantec Ghost CMD & GUI)
• Developed and implemented Audit reporting framework based on CS Global policies that had not yet been implemented locally in Australia.
• Hardware lifecycle management (HPAM software)