Managing Web Max Realty Brokerage.

DDell moved to selling through distribution. Liaised with Sales team to train and provide tools for selling and quoting. • Created tools for, pricing matrix, quoting, which enabled the sales teams to be able to be self-sufficient.• On-boarded new resellers, arranged customer visits, explained the value-add of coming through distribution, which increased new customer count between 50 and 80 per month.• Worked as a team on a bid for one of the largest resellers to purchase through distribution, won the contract, which increased sales substantially and increased business by 100%• Liaised with the Channel Account Manager to discuss improved processes, streamlining various aspects of the day-to-day business.• Worked in a team environment with the buyer to advise on products to be stocked. Collaborated with Vendor marketing on spifs & events.• Built and maintained strong relationships with clients which resulted in the line increasing by 400% year over year

Moved to Canada from the UK. An entry-level position in order to get familiar with the tools and products in the Canadian office. Provided quotes and strategic pricing for mid market resellers. Worked alongside pre-sales to ensure that the end user was receiving the correct specifications.• Educated on the tools and systems in order to present quotes/pricing to resellers• Upsold services & products, dependent on what the reseller was asking for, advised other options that could be bolted on which increased sales and margins.• Created conversion tools in Excel for some of the vendors to quickly and easily convert a vendor quote. Sales reps were then able to quote quicker and efficiently.

Hybrid role between the vendor & sales. Responsible for ensuring system pricing and margins were accurate for the current market. Liaised with sales on any big opportunities and assisted in closing the deals. Looked after 2 of the largest resellers in this division.• Created, updated and revised pricing tools in Excel for vendors, which ensured sales reps were able to quickly find, and quote the correct products.• Built a process to ensure updated pricing was maintained on the system ensuring accuracy and accessibility of information

Elected by management to join the team for the SAP integration project in conjunction with aspects of current role. • Trained as an SAP Super-user to understand the full functionality of SAP, and provide support to co-workers.• Used test scripts to ensure SAP was put through the paces resulting in a smooth transition, and a successful go-live

Worked in a team environment to support resellers with quotes/pricing for their customers needs. • Created an easy to use uniform quoting tool, which streamlined the process and reduced the time needed for the quoting.• Assisted the Commercial account manager to streamline price books to make it easier for the Sales reps to be able to price up products.

Managed NetApp ‘lite’ accounts and onboarding new resellers, educating and assisting them to become accredited NetApp resellers.• Utilized online and classroom training, became educated in NetApp, enabling assistance for resellers to make decisions on what to quote.

Managed 2 of the top accounts (Dell & Computacenter) ensuring that these top resellers got the best customer service and pricing offerings • Created an easy to use VMware pricing tool to help resellers find products and associated products, which in turn made the reseller more self-sufficient• Created a tool to assist Sales with VMware renewals process to be able to do quotes with ease of use.

• Cold Calling• New customer generation• Relationship Building• Customer facing and telephony• Introduce and discuss various technologies• Liaise with Technical team to provide solutions• Technologies included Security products (all variations) & Virtualisation (Server & Desktop)

IT support to small and medium business based in the London area.• Customer facing and telephony• Managed existing accounts• Ensured any orders/requests were dealt with in a speedy professional manner• Sourcing & purchasing products from a number of suppliers• Create business proposals & quotes• Deal with existing business proposals & quotes• Discuss requirements with clients, made recommendations• Followed deals through till the end, to ensure customer satisfaction• Maintained relationships with Client and Vendors• Gained Microsoft CRM and SharePoint knowledge

The company produces software POS systems for the Food and Beverage market and Leisure. I worked in the Sales support department. I received an introduction to the Food & Beverage product, and I was then given half day training. I took it upon myself to familiarise myself with the product. I did some testing for the Leisure product, and got to know the product in a short time. I learnt the different products extremely quickly, and produced successful demonstrations and presentations.Day to day consisted of:• Customer facing and telephony• Demonstrated and Presented the Company POS and Leisure products• Working closely with Development, Product Management and Sales departments• Provided testing & recommendation of the newest product to be launched

I worked as a Quality Assurance Engineer for the first 3 months. I was then given the opportunity to design the first test network for the company. I was given 24 computers to work with to create a test network that would be able to house all the current Microsoft operating systems and all service packs. On these machines I created a system that could have a number of Operating systems, which were scripted so that they could be re-imaged. During this time I also became a Test Engineer, as the company was still small, there were no official Test Engineers. I then started to manage the Test Network full time, and support the Test Engineers for the remainder of my working period at Sophos.

Working from home, working in the field of various repairs to equipment in the retail and banking industry. These repairs would entail general service to equipment, used in place of business. I make repairs POS networked desktop systems & printers. My job entails me to do various troubleshooting whether it be with networking problems, non booting machines, to various non working components in or out of a desktop to troubleshooting and repairing extern peripherals.

Worked part time as a customer facing teller. Advised clients of general banking and also advised on some of the financial services that where available to them.

Technician & implementation. Worked with a small team to work on a POS system. I would also attend customer sites to implement and repair systems

Bought into the franchise and had my own store which was successful. I was an owner/manager. Managed day to day operations, staff, inventory, as well as also working in the store alongside my team.