As an experienced leader in retail, franchise, and partner networks, I bring a strategic and customer-focused approach to driving business growth and operational excellence. With a track record of managing large teams, optimising performance, and fostering strong relationships, I have consistently delivered results in high-sales turnover environments.Throughout my career, I’ve partnered with franchisees, retail store owners, and head office teams to implement sustainable strategies that enhance profitability, customer experience, and team engagement. Highlights of my achievements include:- Driving 32% year-on-year sales growth in a national retail account, recognised with membership in the elite Optus Number One Club.- Achieving a 20% improvement in channel sales performance through the development and delivery of a comprehensive capability framework.- Expanding retail footprints by successfully adding 12 new locations while improving operational efficiencies and reducing costs by 12%.- Fostering team engagement, achieving an employee engagement score of 86% through open communication and consistent operating plans.My unique perspective as a former small business owner strengthens my credibility with partners and franchisees, as I’ve walked in their shoes and understand the challenges they face.I thrive on inspiring teams, fostering partnerships, and delivering results that drive both individual and organisational success. Looking ahead, I am excited to leverage my experience in franchise and retail management to contribute within new industries. I am passionate about continuous learning, team development, and adaptability, all of which are essential for success in dynamic markets. I look forward to bringing fresh perspectives, driving innovation, and delivering impactful results in roles focused on operational excellence, customer experience, and sustainable growth.Let’s connect to explore how we can collaborate to create meaningful impact.