Brad Thacker Email & Phone Number

Brad Thacker is a service delivery manager, certified scrum master and team leader with extensive experience in information technology, agile development and client excellence.Brad prides himself on delivering with passion, professionalism and a can-do attitude. His top level service delivery and agile approach ensures that all clients can feel confident in succeeding, no matter what the challenge or ever-changing need.Brad previously spent 10 years at one of the largest privately-owned technology service providers, providing effective service delivery and service improvement for a vast range of clients. Brad is Scrum Master Certified (SMC) and holds an ITIL 4 Managing Professional and ITIL v3 Expert – Managing Across the Lifecycle qualifications.Career highlight reel:• Led the design and coordination for a global consolidation, combining seven separate service desk functions into a single 24x7 function that supported all English-speaking users from around the world.• Co-ordinated the design, build and implementation of event monitoring platforms for a large government organisation.• Served as a consultant and advisor to the project delivery team for the design and implementation of Service Desk and Field Services divisions for a large utility company.• Served as a business analyst for a large mining company to assess and gather requirements to assist with the development of a global service request catalogue.• Was a consultant and advisor to the Service Owner of a >AUD$500M ServiceNow implementation, as an embedded member of the Project Delivery Team.

Listed skills include Itil, Active Directory, It Service Management, Incident Management, and 39 others.