Brad Trimble Email and Phone Number

Responsible for a team of 6 that monitors ADT’s adherence to laws established by the FCC and FTC (TCPA, TSR, CAN-SPAM, FCRA) as well as adherence to internal brand guidelines. Works with General Counsel and Chief Compliance Officer, as well as other leaders in the company to mitigate risk by creating repeatable processes to monitor, train and report. This includes an enterprise wide roll out of reporting, using voice analytics, that has increased compliance with Do Not Call laws and decreased deceptive sales statements within the Sales and Collection organizations. This also includes, adopting new tools and developing reports to help monitor in-market risk of marketing creative and creation of a new 3rd party marketing partner onboarding process and annual review to identify potential risk. Development of quarterly reporting and presentations to leaders to help drive change and risk mitigation across the company. KEY ACCOMPLISHMENTS: • TRUE U – LEADER IN TRAINING PROGRAM GRADUATE• EXPANDED TEAM TO INCLUDE COMPLAINT RESOLUTION FUNCTIONS (ATTORNEY GENERAL)• SUCCESSFUL TRANSITION THROUGH ACQUISITION• EXPANSION OF COMPLIANCE PROGRAM ACROSS ENTERPRISE• SELECTED FOR GROW, INTERNAL LEADERSHIP TRAINING PLATFORM

Responsible for the day to day processes of the Compliance team. Monitored the company’s adherence to ADT's brand guidelines / requirements and laws / standards established by the FCC and FTC. Assisted the Manager of Compliance in recognizing areas of risk and created repeatable processes around those areas to best mitigate that risk. This included the creation of a critical vendor due diligence process to help better identify potential risk, creation of a revocation of consent process that lowered risk to the company by $40,000 annually and a process to increase creative approval rates from 37% to 90%, helping to build a better relationship with ADT and lower the amount of time a creative is in process. KEY ACCOMPLISHMENTS: • PACE – SRO (telemarketing compliance certification for Defenders)• Core Values Winner - November 2018 • Super Service Challenge Winner - $5,000 for charity

Reviews Marketing creative in detail for Compliance with Federal laws / regulations and ADT / Defenders' policies. Works with other departments including Marketing / Legal / Sales and its Management to complete projects to help reduce risk around the company. Projects include building processes / monitoring / training and reporting. Use 4DX principles to prioritize and reach goals. KEY ACCOMPLISHMENTS: • Core Values Winner - April 2018 • WIG Master • Excellent Performance in 90-day review

Collaborate with the Directors / VP’s of Service Provider Integrity / Client Success to ensure contract issues are properly addressed and additional training and questions are answered if needed. Oversee daily operations of the Contract Compliance department team of 10 with 6 different roles and work with employees to keep all critical service levels within acceptable range. Partner with the Continuous Improvement team / other departments as a part of the contract task force to help identify key requirements to move to a new contract system. Develop strong relationships with sales staff and leadership / legal / finance and provide insight into contract issues. Generate monthly / annual transaction reports and analyses trends to report to management. KEY ACCOMPLISHMENTS: • Everyday Hero Award, 2017.• Stan’s Club Winner - top 10% on the company annually, 2016.• Angie’s List Professional Excellence Award Winner, July 2016.• Named Salesforce Lead for the department, 2016.• Member of the DPN / Development Professionals Network since 2016.• Stephan’s Club Winner - top 20% of company quarterly, 2015 Q1 and Q2.• Building Safety Coordinator since 2015.

Processed 1,000 + cancels of advertising contracts per month and kept track of attrition amounts for reporting revenue and sale staff’s attrition goals. Built and activated all contracts that are eligible to reinstate – 100 / month. Collaborated closely with sales staff to provide help with complicated contract issues and found creative solutions within compliance rules to best help the sales person, Service Provider and Angie’s List. Created a monthly departmental and companywide newsletter to increase awareness of the happenings within the department. KEY ACCOMPLISHMENTS:• Named Salesforce Lead for the department, 2015.• Angie’s List Professional Excellence Award Winner, October 2014.• Stephan’s Club Winner - top 20% of company quarterly, 2014 Q3 and Q4.

Developed and grew strong account relationships for client base of 300+ accounts. Managed portfolios and negotiate and renew contracts for assigned business accounts with extremely high rate of renewal. Worked as Team Lead directly under Senior Account Manager to manage and train team of 12 account managers. Educated advertisers on service offerings and increased ROI. Advised, coached, and mentored employees through mentor program. Conducted team meetings and training on best practices and improving sales techniques. KEY ACCOMPLISHMENTS:• Consistently met and exceeded more than 100% of established revenue goals every month. • Renewed contracts driving portfolio contract value increase of 136%.• Maintained 150% to goal attrition number.• New Ad Contract sales average of 120%.

Sold digital marketing in the form of website design, video production and e-mail campaigns. Made 80-100 calls to different business each day. Wrote contracts and proposals for services. Set price points and sell digital marketing packages depending on the needs of the client. Coordinated shoot dates with videographers and clients. Attended trade shows and met with potential clients. Wrote scripts and created PowerPoint slides to use in corporate videos. KEY ACCOMPLISHMENTS:• Helped to implement new CSM - Salesforce • Sustained sales goals