Communicate and align business strategies to core operational priorities.Collaborate cross-functionally to design cost effective and efficient programs or processes to address business needs.Identify trends and opportunities to define changes in process and procedures that drive operations and selling agendas.Develop communication to stores on operational and sales related activities.Continuously improve operational performance in the business while considering consistency in operational processes.Ensure a world-class customer experience exists in our stores through a service culture by staying connected to customer needs, anticipating changes, and preparing teams to meet challenges.Partner with the marketing team to plan and promote retail signage and marketing efforts.Achieve operational excellence through timely monitoring of reports to meet or exceed all financial objectives including expense control and sales.Develop and communicate service, management, and recruitment training to the store managers and their teams. Facilitate organization-wide compliance accountability of all policies and procedures. Establish ongoing routines with the operations team to ensure operational priorities and process/procedure changes are communicated, understood and executed consistently across the organization. Act as the liaison between the main office and front-line execution effectiveness.Store Manager accountability for results against established goals.Facilitate problem resolution on issues related to facilities, maintenance, transaction process, loss and risk management.Identify management gaps and provide integrated coaching.Maintain a presence in the field to effectively coach and support Store Managers.

Drives productivity of store teams to achieve financial, revenue, and expense targets.Monitors sales forecasts to ensure labor is utilized to optimize traffic and sales.Establishes high standards of excellence for the district.Demonstrates strong business acumen.Works with team to measure the success of business initiatives to drive growth.Drives business loyalty by leading an exceptional internal and external customer experience.Builds effective relationships with cross-divisional and Main Office staff.Collaborates with Human Resources to ensure that all people-management issues are addressed in a timely and appropriate manner.Attracts and selects high potential talent; assesses for skill and cultural fit.Motivates others to deliver high performance through consistent coaching and feedback.Creates development plans that support career growth for direct reports.Ensures succession plans are in place for key roles.Holds team and oneself accountable to all performance goals.Ensures compliance to all Federal, Provincial, State, and Shoot Point Blank employment requirements.

• Responsible for the creation of hundreds of jobs each year within an online applicant tracking system for fifteen retail locations• Creation and implementation of over 70 training modules for an online learning management tool• Communication with store leaders regarding personnel decisions• Prescreening of over 7,000 applications last year• Conducting in person and phone interviews with hundreds of Shoot Point Blank applicants each year• Facilitating the background check process for over 600 candidates last year for fifteen retail locations• Development and implementation of the Shoot Point Blank on-boarding program for new employees at fifteen Shoot Point Blank locations • Coordinating scheduling of initial on-boarding, setting up of internal scheduling tool, and access for online learning for all newly hired personnel at fifteen retail locations • Development and tracking of all ongoing training including OSHA and Safety for over 500 employees• Continuous improvement of training processes and procedures • Oversight of hiring and training for all new retail locations• Scheduling, planning, and execution of large scale hiring events nationally• Maintaining a presence within the stores to assist with development of personnel • Identifying opportunities to improve safety and range utilization at all fifteen retail locations

• Government agency compliance • Escalation point to resolve all customer service related issues• Direct leader of 5 or more personnel on a rotational basis throughout the day• Lead across the organization to deliver proficient inventory and merchandising management• Set the tone across the team for building lasting mutually beneficial sales relationships with all customers• Have ownership of pinpointing inventory problem areas and working to improve turnover rates

• Assisting Operations leadership with implementing and running efficient assembly cells• Identifying process improvement opportunities and implementing lean practices in the manufacturing process• Reading and developing assembly instructions and router notes as needed• Troubleshooting failed assemblies and providing feedback to product development engineers• Assembly of prototype and production products

• Trainer and mentor for new personnel upon arrival to the team• Created unique training events for groups of ten or more subordinates with a proven record of success• Maintain detailed training/counseling records for five or more personnel at a time• Awarded The Combat Infantryman’s Badge, The Parachutist Badge, Two Army Commendation Medals, Three Army Achievement Medals, Army Good Conduct Medal, National Defense Service Medal, Afghanistan Campaign Medal, and Global War on Terrorism Service Medal

• Provided service to 100 or more customers each day• Maintained inventory and stocking of hundreds of products• Handled all customer service issues in a timely manner• Prepare and submit deposit of daily cash flow and open/close establishment• Trainer for all newly hired employees