CloudClix is a Salesforce implementation and design consulting firm specializing in End to End implementations for companies in the Tucson, AZ area. As an experienced Salesforce implementation company, CloudClix strives to create the most cost effective, feature rich orgs primarily using standard salesforce functionality. By using standard salesforce functionality (Process Builder, Workflow Rules, and the appropriate use of Object relationships, we can create systems that are easy to maintain and will scale successfully as a company grows in the next 5 to 10 years.

Projects - Barret and Farahany (Law Firm) Interface change over from Skuid (3rd party interface app) to lightning interface, Code Optimization - Instituting Trigger Framework, development standards, and version control., 3rd Party App vetting for CMS, LMS, and email integration, Ongoing bug fixes. - Fluent Stream: Switch over from Freshdesk to Salesforce Service Cloud, Integration for current system, Insight Squared implementation, Process updates, and declarative development optimization to follow Salesforce best practices. - Targus (Manufacturing) Design and implement a custom enterprise price agreement app for Targus distributors and resellers, Enhanced approval processes, Quote documents generated with Drawloop

-End to End Implementation of Service Cloud and Customer Community -Oracle RNow to Salesforce change over.-Global Enterprise Org-Agile Software Development/Project Management style-Security Model architecture-Fully customized Email to Case process-Highly customized Entitlement process to extend the functionality of Salesforce Entitlements-Integration with licensing app to allow support users to activate/deactivate software licenses, generate license keys, and perform RMA’s-RMA process integration with ERP and warehouse picking system.-Custom picklist app to allow non Admins to update picklists (Customer request, not recommended for any org)-Custom Customer Community registration process. -Registration process required the ability for a Customer Admin to approve new community users from their company.-Community allowed customer users to activate/deactivate software, activate/deactivate virtual servers, generate license keys, and perform RMA’s.

Verizon Connect is the telematics division of Verizon Communications specializing in integrated solutions for fleet vehicles including location services, routing, fuel usage and much more. My primary role at Verizon Connect is a Salesforce Developer.• Create customization in the org using declarative development tools, including workflow rules, complex formula fields, approval processes, lead assignments, validation rules, trigger flows, and lighting processes (beta).• Report building including Summary Reports, Matrix Reports, Join Reports, and Dashboards.• Create sharing rules, profile updates, permission sets, and teams to manage user visibility• Data imports and deduping leads using DemandTools and Dataloader• Create automated ETL processes using Jitterbit and SQL• Assist marketing department with Pardot customizations and lead nurture rules• Update and create apex classes and triggers when needed.

-Designed a custom territory management app to enhance global territory management down to the product line item level. -Included three levels of management and subordinate sharing model controlled by the territory management.

The App Developers builds mobile apps for schools, sports teams, non-profits, and small business. The software includes the ability for each company to edit their apps in real time using a custom app CMS. The company utilizes direct B2B sales and hands off “do it yourself” models through mass email marketing. My primary role was to increase the efficiency of the sales team through SalesForce workflow rules, auto proposal generation, contract forms, auto marketing systems and process analysis• Deployment of Salesforce.com Enterprise Edition including custom objects, workflow rules, lead process, sales process, and service process• Requirements gathering with sales departments and management• Custom Auto Marketing program using Apex, and Apex scheduler• Monthly data backups• Schedule report deliveries for key sales and project management KPIs• Partner Portal set up and customization• Custom Project Management App including key milestones, project delays, and formula fields to track completion dates.

As the systems analyst, my job consisted of constant gathering of requirements, constant Salesforce updating and customization, and process analysis to improve the efficiency of the sales and marketing teams.• Salesforce.com Unlimited Edition deployment• Cross functional deployment for Residential Sales, Commercial Sales, Distribution/Vendor sales and Manufacturing sales• Worked extensively with multiple record types, multiple sales processes, multiple lead generation techniques and assignment of leads across all sales teams.• Marketing tracking and reporting through campaign development, lead lifecycle process, and custom reporting• Security set up and maintenance• User setup for new employees• Trained users in group settings and one on one during initial system deployment and for system upgrades and new app releases• Salesforce API used for external dynamic pricing tools• Developed and deployed external pricing website using .Net• Enhanced and created new processes for sales teams to help increase efficiency of sales cycle, increase adoption of Salesforce, and lower division costs.