Brad Warnock Email & Phone Number

Arizona, United States

Developed strategic and tactical plans for business expansion opportunities. This included preparing annual budgets and business plans.Worked closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.Responsible for maintaining large vendor relationships and negotiating commercial business offers.Partnered with leadership to develop and evaluate marketing campaigns and promotional copy.Collaborated with all business lines to develop and coordinate opportunities while maximizing exposure and cross-sell product opportunities.Recruited and selected talent required to grow the business while providing active, engaged leadership through behavioral coaching and mentoring.Conducted performance evaluation and performance management activities for employees.Managed business activities to drive results based on a strong understanding of profit and loss statements.Reviewed key metrics to determine efficiencies while recommending products, solutions, and best practices.

Arizona, United States

Managed overall store operations to include the workflow through the Customer Service Delivery System (CSDS) program.Ensured overall customer satisfaction in the store. Established and maintained relationships with customers to build customer retention and loyalty.Successfully implemented and directed monthly sales and marketing plans forwarded by Area Manager.Managed financial aspects of the business, including analyzing, appraising, and adjusting the store’s entire operation as needed.Recruited, interviewed, mentored, and motivated team members.Ensured that the tire unit sales, automotive service sales, customer retention, and overall operating profit opportunities were maximized.

Arizona, United States

Responsible for driving the commercial sales within multiple store locations.Developed and maintained positive relationships with commercial customers by managing the acquisition and delivery of products.Provided ongoing customer service and maintained expert knowledge on parts and inventory.Achieved growth and hit sales targets by successfully maintaining and developing commercial sales.Developed new accounts with commercial customers.Acted as a consultative partner to commercial customers by maintaining expert knowledge on automotive parts and industry.Conducted research to guarantee the customer was offered the “right part for the right price.”

Arizona, United States

Managed all vehicle services, equipment, vehicle service team members and service instruction to increase capacity utilization through efficient and effective processing of tire and service demands.Managed all automotive service functions by overseeing continuous flow productions through the proper implementation of the Integrated Store Operating System.Responsible for control of store assets in the service department area.Ensured all equipment was in safe operating condition and that service area was clean and hazard free.Supervised the work of technicians and service personnel.Directly handled customers regarding sales and service complaints, including greeting and servicing customers to conclusion in store and over the phone.Met or exceeded customers’ service expectations.

Arizona, United States

Introduced tire products to customers in person and/or with other store associates to help maximize tire unit sales, store profits and customer satisfaction, loyalty, and retention.Personally handled all customer needs in areas of tire sales, service, complaints, and adjustments.Contacted customers, particularly in the service department to assess, review and educate on uncovered needs for tire and related sales opportunities.Provided education to other store teammates on conducting tire selections. Administered sale promotion programs using display and advertising.