Develop and implement plans to take advantage of all sales opportunities in the Virginia and North Carolina territories. Work with small businesses and regional managers of large worldwide fleets.Perform needs assessments and develop sales proposals and presentations.Work with cross-functional teams (inside sales, customer service, production, distribution).Plan and manage accounts.Introduce new products and updates.Develop and build long-term value-based relationships.

Manages end to end process of amending existing documents and creating new documentsPartners with line of business subject matter experts to write, edit, approve and publish documentsLeads as document management liaison for special projects involving multiple departmentsIdentifies opportunities for improvements in training materials and processes for new hiresGuides business partners in resolving problems, complaints and any requests requiring special handlingCollaborates with team members to implement best practicesFacilitates and organizes team and line of business meetings

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Massachusetts., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London, and their affiliates.The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for nearly 160 years. The company is ranked among the top 25 property and casualty insurers in the country and maintains excellent ratings from A.M. Best, Standard & Poor's, and Moody's. The Hanover is The National Company with a Regional Approach. We work with the best independent agents in our markets across the country, and we provide them with innovative products, committed partnership, responsiveness and expertise, backed by our financial strength and quality underwriting.Today, our company is more than 5,000 dedicated and experienced professionals who are focused on delivering for our agent and broker partners, and their customers—just as we have done since 1852.

ACE Private Risk Services markets personal insurance -- home, auto, valuable collections, umbrella liability, watercraft -- for individuals and families with emerging and established wealth. ACE Private Risk Services is part of the ACE Group, a leading global provider of insurance and reinsurance.As the Senior Premier Billing Coordinator, I serve as the primary contact for agents, insured's and business managers that have annual insurance premiums of $50,000 or greater. The services I provide range from receiving funds and allocating those funds, to providing complex accounting breakdowns for all activity, payments and balances within these policies. I provide a concierge service for the premier accounts and work to continue to grow this segment of business through exceptional service unmatched by any other carrier.

Assisted agents in providing insurance products and services to current and prospective customersConducted educational seminars to technology support analysts to provide better service to customersAnalyzed programming used to train new employeesProvided education to employees on computer operating systems, software and hardwareUtilized HP Service Manager ticket logging/tracking software

Studied credit applications and determined financial institution for lendingServed as primary contact between the customers and lendersCustomized financial options for customersPresented warranties and insurance products to protect customer assets

Reconciled inaccuracies in customer accountsUpdated cost basis in client portfolios to provide accurate capitol gain/loss analysisAdjusted shares involved in stock splits and trade activities

Prepared marketing objectives to present to clientsHandled client questions and concerns about accountsProposed marketing initiatives to owner

Received Series 7, 63 and 65 licensingServed as financial planner for over 300 accounts Researched customer financial statementsDetermined customized plan for individual client to obtain financial goalsManaged $4 million in client's assetsProvided financial and life and health insurance products to clients to grow wealth and protect assets