Diagnosis and problem rectification on filtered water products/catering equipment. Face to face sales of preventative maintenance agreements and upgrading of existing products. Implementing the use of electrical, refrigeration and plumbing skills and whilst working autonomously. To provide service to a variety of clientele from residential to government and key national contracts. Delivering a high standard of service and customer interaction. Maintaining a company vehicle and controlling spare part stock levels enabling consistent delivery of results. With these processes in place it allowes KPI’s to be met and exceeded. In addition to, extensive use of electronic devices and CRM platforms to complete invoicing, sales and inductions.

State service operations manager Supervision and management of a team of technicians. Driving high standards of service delivery, focusing on customer engagement and technical training. Managing budgets, stock control, CRM/device training along with; Dispute resolution-customer and staff related. Delivery of staff KPI reviews and salary reviews. Liaising with senior management team and directors to form business development strategies. Guiding service allocator in efficient daily route optimization. Negotiation and delivery of sales and contractual agreements to residential and commercial clientele. Generation of new customer portfolios along with the maintenance of existing accounts. Working with sub-contractors to achieve install/service efficiency. Whilst implementing the aforementioned I lead SA to its first service state of the year title in 2017/2018 followed by the same award in 2019/2020. Well exceeding budget forecast and generating excellent sales growth and new client base.