• Autonomously design and implement procedures and performance analysis for cross functional team interaction, scheduling, and tracking to ensure client satisfaction and project completion.• Coordinate the collaborative efforts of a team of multimedia/web developers, graphic designers, and copywriters to ensure accuracy and precision in the timely fulfilment of client’s vision. • Independently evaluate vendor media proposals and developed measurable advertising strategies to ensure marketing multiplier benefits. • Organize and prepare agenda and project report to successfully lead and administrate weekly WebEx meeting with clients, channel partners, and client support service providers.

• Develop, gather, and disseminate technical information among customers, designers, and manufacturers for website, newsletters, eblasts for biotech and pharma• Prepare web content, journal articles press release, trade show materials, and other copywriting to communicate complex and technical information• Proactively and systematically identify areas for efficiency and process control to promote effective solutions in written, spoken, or media presentation form adjusting level of language/jargon for groups and organizational needs• Maintain advanced knowledge of company procedures and analytical trends to create actionable strategies to interpret and convey with team members to improve reporting for the team• Utilize Microsoft Office Word, Excel, PowerPoint, expertly and securely, to produce to produce documents for routine and instructional use

• Thoroughly and efficiently investigate potential suspicious activity from transaction monitoring alerts and internal referrals using a risk based approach for appropriate level of due diligence based on KYC profile• Independently and autonomously compile, assimilate, and organize large sets of public/private electronic data with appropriate collection/storage procedures, manipulation, and analysis. • Proactively and systematically identify areas for efficiency and process control to promote effective solutions in written, spoken, or media presentation form adjusting level of language/jargon for groups and organizational needs• Maintain advanced knowledge of company procedures and analytical trends to create actionable strategies to interpret and convey with team members to improve reporting for the team• Utilize Microsoft Office Word, Excel, Outlook,PowerPoint expertly and securely to produce to produce documents for routine or instructional use

• Manage interaction with Relationship Manager (RM) and other staff members, as needed, in support of AML/KYC activities required during onboarding of clients• Act as liaison between Sales and Compliance providing rational and accurate Due Diligence processing• Escalate to the Business Unit Compliance Officer any discrepancies found in Due Diligence information provided by the RM to address full completion of KYC file/record Responsible to create a complete KYC file/record in the system of record per business AML guidelines and procedures

• Autonomously investigate, research,and resolve fraud and non fraud REG E Debit Card and ACH claims• Analyzed and interpreted multi channel data collection for signs of risk and financial abuse in interactions: challenge, debate, and escalate those items with suspicious activity reporting tools.• Utilize Microsoft Office Word, Excel, Outlook,PowerPoint expertly and securely to produce to produce documents for routine or instructional use• Leverage standard office equipment fax, copier, etc to meet daily organizational needs with adherence to sustainability directives

• Process orders by looking up customer by various personal data or loyalty program, authenticate account, and assist with selection of SKU that requires remediation to resolve customer concerns. • Interpret, advise, and use judgment to communicate with vendors, shipping services, and company warehouse to expedite resolution of customer concerns. • Ensure all sales meet regulatory compliance for export, customs, logistics, and 3rd party contractors