Dunkin Donut Franchisee, Vice President Of Operations
Precision Hospitality And Development
Created and developed new 18-unit Dunkin Donut franchise organization. Developed and implemented business administration, human resources, operational and technology processes to establish the startup organization including, sales forecast, budgets, cash management processes, web sites, vendor contracts, video surveillance and security systems, recruiting and screening, payroll, benefits, local marketing, and social media advertising campaigns. • Opened top five highest grossing grand opening in Dunkin Donuts history with first week sales of $115,000 through detailed advanced planning, marketing, hiring, training and operational execution• Added $12,000 of monthly sales to a single restaurant by developing delivery and catering business• Opened Dunkin Donuts, Baskin Robins combo unit• Selected by Dunkin Donuts corporate leaders to present restaurant opening best practices at regional meeting• Collaborated with real estate and corporate partners on site selections, feasibility and restaurant design and build• Drove highest guest survey scores, significantly beating the region in all 13 survey categories