• Strategically refined features & user stories for Track & TM (transportation software products), leveraging micro services architecture to support priority business initiatives. Shepherded requirements from ideation to implementation and advocated for an improved user experience.• Created and empowered Business Analyst leadership team to guide vision for 30 member CoP, increasing engagement 40% YOY through mentorship, knowledge sharing, and aligned best practices.• Formalized and led cross-functional “Align” team to enable scaled agile maturity, optimize processes and technology usage, manage change, and create centralized knowledge resources. Improved prioritization & planning, reduced rework, accelerated deployments, and streamlined onboarding.

KOCH INDUSTRIES - GEORGIA PACIFIC (Atlanta, GA)- Aligned Business Stakeholders and IT, guiding resource prioritization,optimizing processes, and documenting requirements for successfultechnology projects. Advocated agile methodologies and managedend-to-end project lifecycle through business vision, design,requirements, testing, and post-launch support.- Improved business decision-making capability through development of7 intricate Power BI Reports that integrated with Tier 1 customer'sPOS/sales and inventory data. Eliminated manual processes, improveddata accessibility, and empowered Supply Chain Management andAccount Managers to make real-time analytics-driven decisions.

• Developed supply chain & MRP system enhancements and resolved system bugs/issues by writing custom VBA code to integrate Excel-based planning tools into database and EDI system which increased visibility into changing customer demands, raw material shortages, and abnormal supplier lead-times. • Influenced hiring decisions and trained 3 new managers and 2 analysts in raw material planning & forecasting strategy, logistics & shipping operations, inventory control processes, and customer demand planning and analysis.

Highlights:Developed tools in Microsoft Excel and Visual Basic using macros and advanced formulas to automate weekly & monthly forecast planning & inventory reporting processes; reduced forecast planning time by 60% and increased forecast accuracy 10%Gathered data & designed ad-hoc reports, metrics, & dashboards to manage supply chain lead-times & performance, manufacturing capacities & utilization, raw material yield, inventory levels, and variation in customer requirements; continually identified opportunities for improvementFacilitated collaboration between business units and IT department, applied knowledge of IT systems and business needs to meet business requirements and streamline daily operations; created/improved processes & wrote process documentation and guidelines for usersSuccessfully managed raw material planning of $7.8 million/yr. to 20+ domestic & international suppliers; optimized & standardized material delivery schedules which reduced costs and cut excess inventory 40%Responsibilities:Maintain an accurate daily finished goods shortage report by evaluating current customer releases (EDI 830, 862, 997) and finished goods inventory; present updates to managers & supervisors in daily production meetingsAnalyze supply chain, raw material inventory levels, and material requirements using production management software, Microsoft Access databases, and Excel to ensure adequate levels to meet customer requirements, identify trends & discrepancies, recommended specific actions, create reports for CEO, Plant Manager, Purchasing departmentProvide the highest customer service level and meet requirements for customers (BMW, NISSAN, Volkswagen, Benteler, etc) by reacting to both written and verbal customer requests.Coordinate new programs, documenting and streamlining processes and engineering changes to provide on time deliveries and minimal obsolescence.

Supporting agile IT digital marketing projects including Web CMS (AEM) component enhancements and new capabilities, platform upgrades & site content migrations, email marketing, and ecommerce integrations; creating epics & user stories, estimating timelines/capacity, documenting requirements/decisions/processes/use-cases, designing wireframes & user journeys, overseeing technical detailing (APIs & system architecture), managing stakeholder expectations and deadlines, coordinating with multiple vendors, tracking changes & mitigating risks, ensuring quality & compliance with guidelines & standards (legal/data privacy/security/accessibility/analytics/performance), and balancing priorities of Digital Marketing, Brand, and Global IT to build scalable reusable solutions, prioritize backlog and maintain roadmap & release schedules for 5 development teams simultaneously.▪ Spearheaded analysis, requirements, and implementation of major integration between Web CMS (AEM) and Magento (Ecommerce) platforms by maintaining project timeline, documenting functional/technical requirements & key decisions, and defining cross-platform user-flows and data integrations with Architects, Scrum Masters & Product Owners and external vendors; Guided alignment across leadership, internal teams, and multiple creative/development agencies to ensure strategic objectives and timelines were achieved.

 Managed analytical project activities (requirements, design & development strategy, QA, testing, UAT) for 5 Senior VP backed technology products simultaneously that improved 200 SATs daily workflow.  Conducted data analysis for SA KPI improvements and pre / post-launch adoption to establish baselines and measure project impacts, quantify risks, and support critical design decisions. Designed and presented PPT decks with infographics to display insights and recommendations to proactively alert senior leadership of risks prior to launch to enable mitigation. Developed wireframes & mockups, use cases, user stories, user and customer journeys to analyze projects from a user-centered perspective and communicate technical concepts and functional/system requirements; influenced development of user-friendly products with successful launch and adoption and 73% satisfaction by end-users (SATs). Facilitated projects by conducting cross-functional weekly meetings, communicating across leadership, end users, DSS (developers) and ACOE (analytics) to drive progress, resolve risks, and ensure successful product launches and adoption, and consistent customer experience across the organization.

 As Scrum Master, planned agile sprints and refined product backlog in Jira; created and organized technical and procedural documentation in Confluence Interviewed stakeholders to gather requirements and discover priorities; created Epics and broke complex tasks into detailed user stories and subtasks Created wireframes and site maps using Balsamiq to demonstrate designs to stakeholders, and communicate requirements to IT team to build a simple and intuitive user experience Collaborated with vendors and partners to understand business needs and API limitations and requirements; provided updates to development team to ensure system compatibility Drafted and revised documentation, video scripts, and training content for Knowledge Base; hosted Webinars to train users on latest products and features Analyzed and cleaned large datasets using Excel to prepare for import to database Provided technical support for clients and system users via web chat and phone

• Generated individualized strategies to address customers’ unique issues by providing viable solutions based on sound research and data analysis• Identified and solved complex customer needs and made informed decisions on behalf of our customers• Reviewed, analyzed, and entered customer orders with exceptional precision and efficiency;elevated complex issues to management when necessary

• Coordinated hotels, transportation, catering, schedules, facilities and training materials for 8-day multi-site national conferences • Negotiated contracts with service providers, prepared cost-benefit analyses, decreased annual expenses by $4,000• Proposed original ideas and created innovative technology solutions; increased productivity and efficiency • Reduced recurring data transfer processing time by 80% by developing and implementing automated system• Communicated complex concepts to all levels of organization; facilitated discussions, elicited and defined stakeholder requirements, redeveloped solutions, met or exceeded stakeholder requirements

Responsibilities:Track expenses against budget, coordinate interrelated schedules/calendars, review applications. Manage website, file systems & database entries, confidential records, and sensitive data.Accomplishments:• Recruited 60% of collegiate SHERPA training program summer staff annually• Identified problem and created new system to track inventory and plan maintenance on group gear • Redesigned process and spaces used to distribute and receive outdoor equipment; eliminated critical errors & safety risks, reduced number of staff required to perform tasks, increased storage space 300%• Translated directors vision into tangible deliverables; redesigned and updated instructional materials, updated technology and equipment, coordinated out-of-state building project with 200 volunteer hours

Responsibilities:Provide instruction and oversight in backpacking, rock climbing, whitewater paddling, high ropes & challenge courses, counseling skills, spiritual growth, group facilitation, and team-building initiatives. Plan group routes, activities, & permits. Cultivate challenging environment for character development & servant leadership.Accomplishments:• Promoted to SHERPA Manager after outstanding performance in SHERPA program.• Supervised daily activities of 12-member collegiate SHERPA team; assigned and delegated team tasks, facilitated conflict resolution, and lead group discussions• Managed safety and logistics for 20-40 youth during 1-2 week sessions; oversaw outdoor rock climbing, whitewater rafting, and multi-day hiking trips; completed successfully without incident.• Training & Certifications: Wilderness First Aid (WFA), CPR/AED, Rock Climbing Belay & Top Site Management, Swift Water Rescue (SWR), and Orienteering.

Performed WordPress installations, elicited client requirements, coded & developed customized sitesDesigned Responsive Websites for mobile devices of every sizeManaged SEO and security, updated client content and media to boost web presence and increase reach.

• Selected for Number 1 Finance Internship; managed client relationships and achieved sales targets and goals • Analyzed clients financial assets and future goals; reviewed progress to increase financial security and efficiency• Prepared & Implemented Personal Planning Analyses; utilized NaviPlan based analysis software• Passed State Licensure Exam; Licensed Insurance Agent – Health, Life, and Annuity in the State of Florida, 2014.

Tasked with identifying marketing opportunities; Connected with prospective youth groups, seasonal staff, and volunteers for summer programming. Developed relations with donors and partnership organizationsFacilitated planning and marketing, and obtained generous ongoing funding commitmentsDeveloped relationships with businesses and churches to promote awareness and provide opportunities for community involvement

Facilitated “at-risk” youth; promoted character development, self-confidence, and group-awareness.Sharpened leadership skills by leading backpacking, rafting, and team-building activities• Excelled in 10-week intensive leadership training program including training certifications and international service project