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@softrams.com
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Brad Reed Beatty is listed as HETS Communications Manager at Softrams, a company with 159 employees, based in Nolensville, Tennessee, United States. AeroLeads shows a work email signal at softrams.com and a matched LinkedIn profile for Brad Reed Beatty.
Brad Reed Beatty previously worked as MCARE Help Desk Operations Manager at Mindfinders, Inc. and MEIC Customer Account Manager/HETS SME at Fei Systems. Brad Reed Beatty holds Bachelor Of Science (Bs), Speech Communication from The University Of Texas At Austin.
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AeroLeads found 1 current-domain work email signal for Brad Reed Beatty. Compare company email patterns before reaching out.
SUMMARY Relationship oriented customer account manager with previous background as an HDI certified Support Center Manager. 30+ years experience in support, sales and customer relationship industries - primarily as a manager helping the people that do the hard work. Experienced teleworker since 2010. Fully vaccinated/boosted.KEY SKILLSExceeding Customer Expectations - Demonstrated diplomacy in dealing with customers. Highly effective in negotiation, problem solving, and analysis. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies Extremely focused on proactive customer service.Driving Results - Personable and enthusiastic, able to organize and focus the efforts of others. Ability to utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives. Strong sales, technical support, marketing and customer service orientations. Managing Projects – Oversaw creation of entirely new department to perform outsource work for U.S. government contract. Participated in all aspects of project, including RFP response, key role in sales presentation, writing business requirements, initial application concept and design, identifying risks and mitigation strategies, security audits, writing job descriptions, identifying, hiring and training staff. 100% successful in meeting customer deadlines and exceeding expectations. Managed project from concept to start-up to a mature, stable department generating more than $3MM in annual revenue.Building Exceptional Teams - Excellent at bringing people together to strive for a common purpose. Proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere. Recruiting Excellent Employees - Experienced with both high volume and selective hiring situations. Recruited highly qualified candidates via advertising, job fairs, internet, industry networking, and referrals.
Listed skills include Leadership, Project Management, Call Center, Customer Service, and 9 others.
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Leesburg, VA
Following rebid of the CMS BESST contract, joined Softrams management team to transition HETS 270/271 operations to a new contractor. Served as an application and end-user SME to new BESST staff. Diligently worked to ensure a smooth and successful operational transition. Continued prior responsibility for development and publication of all user facing HETS.
Windsor Mill, MD
MCARE Help Desk operations (supporting Center for Medicare & Medicaid Service's HETS 270/271 eligibility system) was transitioned from the MEIC to BESST contracting vehicles. Assisted in the transition of this business between two contractors in a manner that was transparent to external users. Continued previous responsibilities to oversee operation of the.
Managed FEi Systems' relationship with the Centers for Medicare and Medicaid Services (CMS) pursuant to services rendered via the MEIC contract (supporting HETS 270/271 Medicare eligibility). Oversaw operation of the MCARE Help Desk. Subject matter expert regarding HETS 270/271. Responsible for development and publication of all external facing HETS.
@Maricom Systems, A Wholly Owned Subsidiary Of CSC
Managed the MCARE Help Desk that supports HETS 270/271 and HETS UI Internet Eligibility applications for CMS/Medicare. Managed all aspects of application support for 3 applications that combine for more than 21 million transactions/week. Responsible for all aspects of daily operations including managing quality and customer communications. A key component.
Managed the MCARE Help Desk that supports HETS 270/271 and HETS UI Internet Eligibility applications for CMS/Medicare. Manage all aspects of application support for 3 applications that combine for more than 13 million transactions/week. Responsible for all aspects of daily operations including managing quality and customer communications. A key component.
Managed MCARE Help Desk that supports HETS 270/271 and HETS UI Internet Eligibility applications for CMS/Medicare. Managed all aspects of application support for 3 applications that combine for more than 13 million transactions/week. Responsible for all aspects of daily operations including managing quality and customer communications. A key component of.
Other employees you can reach at softrams.com. View company contacts for 159 employees →
Epiphany Anderson
Colleague at Softrams
Parkville, Maryland, United States, United States
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HW
Harold Williams Ii
Colleague at Softrams
Windsor Mill, Maryland, United States, United States
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SR
Sangeetha Rajendra
Colleague at Softrams
United States, United States
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ER
Elshan R.
Colleague at Softrams
Washington DC-Baltimore Area, United States
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SD
Sarah Dotson
Colleague at Softrams
Towson, Maryland, United States, United States
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BT
Business Test User
Colleague at Softrams
United States, United States
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VK
Venkat Kemburu
Colleague at Softrams
Ellicott City, Maryland, United States, United States
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SK
Suneetha Karumuri
Colleague at Softrams
Elkridge, Maryland, United States, United States
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BJ
Bíll Jones
Colleague at Softrams
Seven Valleys, Pennsylvania, United States, United States
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MG
Michele Gore
Colleague at Softrams
Bowie, Maryland, United States, United States
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Quick answers generated from the profile data available on this page.
Brad Reed Beatty works for Softrams.
Brad Reed Beatty is listed as HETS Communications Manager at Softrams.
AeroLeads has found 1 work email signal at @softrams.com for Brad Reed Beatty at Softrams.
Brad Reed Beatty is based in Nolensville, Tennessee, United States while working with Softrams.
Brad Reed Beatty has worked for Softrams, Mindfinders, Inc., Fei Systems, Csc, and Medicare.
Brad Reed Beatty's colleagues at Softrams include Epiphany Anderson, Harold Williams Ii, Sangeetha Rajendra, Elshan R., and Sarah Dotson.
You can use AeroLeads to view verified contact signals for Brad Reed Beatty at Softrams, including work email, phone, and LinkedIn data when available.
Brad Reed Beatty holds Bachelor Of Science (Bs), Speech Communication from The University Of Texas At Austin.
Brad Reed Beatty is listed with skills including Leadership, Project Management, Call Center, Customer Service, Process Improvement, Business Analysis, Recruiting, and Analysis.
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