Brad R Biagi, Mba
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Brad R Biagi, Mba Email & Phone Number

Senior Manager, IT Service Desk at First American Title
Location: Santa Ana, California, United States 12 work roles 4 schools
1 work email found @firstam.com 7 phones found area 562, 951, 203, and 509 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 7 phones

Work email b****@firstam.com
Direct phone (562) ***-****
LinkedIn Profile matched
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Current company
First American Title
Role
Senior Manager, IT Service Desk
Location
Santa Ana, California, United States
Company size
5827 employees

Who is Brad R Biagi, Mba? Overview

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Quick answer

Brad R Biagi, Mba is listed as Senior Manager, IT Service Desk at First American Title, a company with 5827 employees, based in Santa Ana, California, United States. AeroLeads shows a work email signal at firstam.com, phone signal with area code 562, 951, 203, 509, and a matched LinkedIn profile for Brad R Biagi, Mba.

Brad R Biagi, Mba previously worked as VP of Finance at Hdi and President at Hdi. Brad R Biagi, Mba holds Master Of Business Administration (Mba), Business Administration And Management, General from University Of Phoenix.

Company email context

Email format at First American Title

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*@firstam.com
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Profile bio

About Brad R Biagi, Mba

💡𝐖𝐡𝐨 𝐀𝐦 𝐈?✔️ Accomplished, results-oriented leader offering over 15 years of management experience with a proven track record of accomplishments in project management, process improvements, business development, client relations✔️I have a Six Sigma Yellow Belt Certification and my Green Belt is in progress 💡𝐖𝐡𝐚𝐭 𝐈 𝐃𝐨?✔️ I am a Sr. IT Manager and I lead a World Class Award-Winning Global IT Service Desk, comprised of over 50 people✔️ I am also managing a project to deploy a Virtual Assistant (ChatBot) to my organization.💡𝐒𝐤𝐢𝐥𝐥𝐬 𝐈 𝐡𝐚𝐯𝐞?✔️ A motivated professional who drives business through providing excellent customer service and establishes strategic partnerships with clients to increase channel revenue.✔️ Strong management skills with the ability to turn under-producing individuals into award-winning team members. ✔️ Exceptional tenure with a solid work history showing promotions to positions with more authority and responsibility.💡𝐖𝐡𝐚𝐭 𝐦𝐚𝐤𝐞𝐬 𝐦𝐞 𝐃𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭?✔️ Relentless passion for innovative training management, project implementation, process improvement, and customer value. ✔️ Proactively assess situations and provide expert support for new / unknown issues; creative, outside-the-box approach to solving problems and developing new projects. ✔️ Fully-versed in defining and creating visionary training materials to streamline operations, on-boarding processes, and new product integration.💡𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬✔️Authored and published 2 articles to HDI's community✔️Professional speaking experience (Presented at 3 HDI conferences in 2015, 2018, and 2019).✔️2017 HDI Service Improvement Award✔️2020 HDI Best Service & Support Team Award✔️2020 HDI Best Use of Technology Award✔️2020 Benchmarked as a World Class Service Desk

Listed skills include Leadership, Team Leadership, Customer Service, Project Management, and 9 others.

Current workplace

Brad R Biagi, Mba's current company

Company context helps verify the profile and gives searchers a useful next step.

First American Title
First American Title
Senior Manager, IT Service Desk
Santa Ana, CA, US
Website
firstam.com
Employees
5827
AeroLeads page
Company profile
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12 roles

Brad R Biagi, Mba work experience

A career timeline built from the work history available for this profile.

Senior Manager, It Service Desk

Current
First American Title

Santa Ana, CA

🔹2017 HDI Service Improvement Award Winner 🔹2020 HDI Best Service & Support Team Award🔹2020 HDI Best Use of Technology Award🔹2020 Benchmarked as a World Class Service Desk🔹Lead, manage and direct technical and customer support to internal and external employees across the enterprise in a 24x7, worldwide operation that provides seamless, transparent, and.

Jan 2015 - Present

Vp Of Finance

Hdi

Orange County, California, United States

Jun 2019 - Aug 2020

President

Hdi

Orange County, California Area

Jun 2017 - Jun 2019

Vp Of Communications

Hdi

Orange County, California Area

Aug 2015 - Jun 2017

Information Management / Project Manager

Taco Bell

Irvine, CA

🔹Manage an indirect team of up to 20 with responsibility for all projects, information, and processes related to IT and Service Desk architecture, knowledge base, and functionality. 🔹Manage multiple projects by partnering with cross-functional teams delivering cost-saving initiatives.🔹Oversee all incoming and outbound service desk information.

Jan 2011 - Jan 2015

It Project Manager | Help Desk Sr. Team Lead Supervisor

Taco Bell

🔹 Supervised cross-functional team of 30 with ten direct reports, managing functions including operations, training, and development.🔹 Facilitated support and development of multiple projects leading the Ops Task Force, including Taco Connection, Help Desk Express, etc. to reduce operational call volume by 17%.

Jan 2009 - Jan 2011

Senior Team Lead Supervisor

Taco Bell

Irvine, CA

🔹 Managed Integrated Debit/Credit (ICD) installation project. 🔹 Provided effective training to the entire night team, and worked one-on-one with direct reports. 🔹 Applied thorough expertise across all functions, serving as point-of-contact for any support issues. 🔹 Employed unique solutions and adapted to emergent situations. Managed scheduling and ensured.

Jul 2008 - Jan 2009

Level 2 Technical Analyst

Taco Bell

Irvine, CA

🔹 Provided thorough technical support across multiple projects, and assisted Level 1 staff with training and mentoring. 🔹 Analyzed data, performed troubleshooting and delivered effective reports. 🔹 Frequently supported restaurant managers and above-store leaders. 🔹 Assisted with troubleshooting for Integrated Debit/Credit system, and developed online tools.

Jan 2008 - Jul 2008

Level 1 Help Desk Operations Analyst

Taco Bell

Irvine, CA

🔹 Served as stand-in supervisor/point person in absence of supervisor. 🔹 Provided thorough hardware and software support across departments, including assisting restaurant managers, area coaches, district managers, and TACO Help Desk Line. 🔹 Answered inbound calls from restaurant and franchise offices, assessing and resolving issues, and research and.

Dec 2006 - Jan 2008

Associate Manager

Pizza Hut

🔹Manage team of 25 staff across multiple shifts, including hiring, training, evaluation and discipline.🔹Track and manage inventory. 🔹Ensure attractive appearance and optimal working environment of facility and equipment. 🔹Create schedules, manage timesheets and payroll, and maintain staff files. Conduct daily cash processes, and ensure profitability..

May 2001 - Feb 2008

System Administrator / It Manager / Tech Support Manager / Software Developer

Real Edge Inc

🔹 Managed technical support staff of one supporting internal staff and customers with hardware, software, and networking issues🔹 Administered a network of seven servers and 30 workstations🔹 Monitored traffic, installed new equipment and software, scheduled periodic maintenance, and performed network upgrades🔹 Provided oversight of development tasks, and.

Aug 2003 - Dec 2006
Team & coworkers

Colleagues at First American Title

Other employees you can reach at firstam.com. View company contacts for 5827 employees →

VA Velia Alvarez Velia Alvarez Colleague at First American TitleTempe, Arizona, United States, United States View → JM Joe Mccaffrey Joe Mccaffrey Colleague at First American TitleLake Mary, Florida, United States, United States View → DM Dalia Martinez Dalia Martinez Colleague at First American TitleBlackfoot, Idaho, United States, United States View → ED Emily Dean-Cavnar Emily Dean-Cavnar Colleague at First American TitleGreater Tampa Bay Area, United States View → JW Janet Wells Janet Wells Colleague at First American TitleOgden, Utah, United States, United States View → MD Marile Davila Marile Davila Colleague at First American TitleWest Palm Beach, Florida, United States, United States View → MG Marcia Guarriello Marcia Guarriello Colleague at First American TitleBrooklyn, New York, United States, United States View → TJ Teresa Jacobson Teresa Jacobson Colleague at First American TitleRigby, Idaho, United States, United States View → AR Aliece Roark Coyes Aliece Roark Coyes Colleague at First American TitleGrass Valley, California, United States, United States View → NM Nidheesh Mv Nidheesh Mv Colleague at First American TitleBengaluru, Karnataka, India, India View →
4 education records

Brad R Biagi, Mba education

Master Of Business Administration (Mba), Business Administration And Management, General

University Of Phoenix

Aa, General Studies

Yakima Valley Community College

Activities and Societies: College BaseballVolunteer Security Guard

FAQ

Frequently asked questions about Brad R Biagi, Mba

Quick answers generated from the profile data available on this page.

What company does Brad R Biagi, Mba work for?

Brad R Biagi, Mba works for First American Title.

What is Brad R Biagi, Mba's role at First American Title?

Brad R Biagi, Mba is listed as Senior Manager, IT Service Desk at First American Title.

What is Brad R Biagi, Mba's email address?

AeroLeads has found 1 work email signal at @firstam.com for Brad R Biagi, Mba at First American Title.

What is Brad R Biagi, Mba's phone number?

AeroLeads has found 7 phone signal(s) with area code 562, 951, 203, 509 for Brad R Biagi, Mba at First American Title.

Where is Brad R Biagi, Mba based?

Brad R Biagi, Mba is based in Santa Ana, California, United States while working with First American Title.

What companies has Brad R Biagi, Mba worked for?

Brad R Biagi, Mba has worked for First American Title, Hdi, Taco Bell, Pizza Hut, and Real Edge Inc.

Who are Brad R Biagi, Mba's colleagues at First American Title?

Brad R Biagi, Mba's colleagues at First American Title include Velia Alvarez, Joe Mccaffrey, Dalia Martinez, Emily Dean-Cavnar, and Janet Wells.

How can I contact Brad R Biagi, Mba?

You can use AeroLeads to view verified contact signals for Brad R Biagi, Mba at First American Title, including work email, phone, and LinkedIn data when available.

What schools did Brad R Biagi, Mba attend?

Brad R Biagi, Mba holds Master Of Business Administration (Mba), Business Administration And Management, General from University Of Phoenix.

What skills is Brad R Biagi, Mba known for?

Brad R Biagi, Mba is listed with skills including Leadership, Team Leadership, Customer Service, Project Management, Management, Microsoft Office, Team Building, and Customer Satisfaction.

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