With over six years of experience in the IT field, I am a passionate and skilled Desktop Engineer III, where I provide desktop systems and applications support for HealthEquity, Inc. I have a strong background in Microsoft technologies, including Windows 10/11, Azure AD, Intune, and O365. I hold an Azure Fundamentals certification and DataCamp certificates in Data Engineering and Data Manipulation with Python, demonstrating my commitment to continuous learning and professional development. I enjoy working with diverse teams and clients, and I strive to deliver excellent customer service and quality solutions.In my current role, I serve as a Subject Matter Expert in the delivery of desktop systems and applications for HealthEquity, a leading provider of healthcare benefit services. I leverage my working experience in Active Directory, O365 Administration, PowerShell, and Intune to perform lifecycle maintenance of workstation inventory, track the status of IT assets, and roll out monthly patches and software updates. I also provide stellar Senior Executive support, white glove setups, and 24/7 on-call responses. Additionally, I have experience in working with managed service providers for IT operations support. Some of the skills that I use daily are Help Desk Support, Network Administration, and Office 365.