Brad K. Email & Phone Number

Texas, United States

Flower Mound, Tx, Us

Draper, Ut, Us

Teaneck, New Jersey, Us

- Created and maintained Group Policy, Active Directory, JAMF, Intune, and O365 generating secure operations.- Imaged, pre-provisioned, and deployed Dell, Apple and mobile devices for refreshes, break fix and new hires.- Provided global tiered support management expertise, leveraging strong ITSM process knowledge.- Performed lifecycle maintenance of workstation inventory including tracking the status of IT assets for end user including laptops, desktops and all peripherals.

Chandler, Arizona, Us

- Subject Matter Expert in the delivery of desktop systems and applications in the following areas:Microsoft Windows 10/11 endpoint lifecycle via Microsoft Intune/Endpoint manager, Azure AD,Microsoft Office365 and Office 2021 (macOS and Windows)- Working experience in four or more of the following areas: Active Directory, O365 Administration, PowerShell, SCCM - Performed lifecycle maintenance of workstation inventory including tracking the status of IT assets for end user including laptops, desktops and all peripherals.- Experienced in working with managed service providers for IT operations support

Hanover, Md, Us

- Leveraged Kaseya VSA and Intune to package, approve and roll out monthly windows patches and software applications to company devices based on management plans and individual schedules- Provided stellar Senior Executive support with new workstation white glove setups and 24/7 on-call responses - Superb organizational skills and follow through decreased total of 151 incidents for 4,000 users in two months- Delivered superior upper tier support escalations for Service Desk escalated through phone, email & Teams chat- Imaged, pre-provisioned, and deployed physical Dell, Apple and mobile devices for Break Fix and new hires- Managed accounts for on-premises Active Directory & Role Based permissions in Azure in an administrator role- Created Intune configuration profiles and configured Google Chrome managed browser settings.

Draper, Ut, Us

- Top overall performer for Desktop Support Services in ServiceNow incidents of over 4,500 endpoints- Executed vulnerability solution that leveraged Tanium in updating GlobalProtect for over 1500 endpoints- Managed and planned contractor-based setups for 1000+ seasonal new hire’s workstations and work phones- Collaborated with Information Security to ensure all acquired software is compliant with company security standards, eliminated existing vulnerabilities and maintained service applications critical to desktop infrastructure- Resolved Teams, Exchange Online, OneDrive and SharePoint issues escalated by Tier 2 Service Desk- Diagnosed and resolved server, application, basic network connectivity, and computer hardware issues, including submitting for repair with a vendor and/or upgrading client machines.- Managed accounts for on-premises Active Directory and Role Based permissions in Azure in an administrator role

- Lead and coordinated onsite deployment support teams for small, medium, and large sites that resulted in successfully reducing hundreds of help desk calls, time needed for asset inventories and Remedy ticket submissions over the course of a few months- Provided support for 70,000+ corporate users with Dell and Win 10 upgrades ensuring 100% satisfaction - Validated and reassigned user accounts for Microsoft Visio/Project & Adobe licenses creating smooth transitions- Documented all customer related interactions, steps and actions taken, results and resolutions- Maintained effective customer interactions by ensuring contact with ongoing issues and managing open items- Authored and peer-reviewed Remedy knowledge articles for all levels of support and endpoint user utilization

Honolulu, Hi, Us

- Developed & supported automated paper-driven processes through SharePoint lists with HTML, JS & CSS- Tested and documented system requirements sessions to capture business process rules and workflows- Identified and analyzed organizational unit’s operational procedures, problems and specific requirements- Effectively educated staff on product use and assisted them in utilizing available features to improve office productivity

Honolulu, Hawaii, Us

- Lead & coordinated an organization-wide project to migrate user local and network data to OneDrive- Maintained, analyzed, troubleshooted, upgraded, replaced, and repaired computer systems & hardware- Ensured timely completion of outstanding tickets in KACE K1000 ticketing system and 100% end user satisfaction - Responsible for the administration of the organization’s VOIP listing/configuration and Active Directory- Proven record with troubleshooting networks with TCP/IP, DNS, switches, and firewalls

Honolulu, Hi, Us

- Procured $20 million in Goods & Services, Construction & Professional Services contracts & Master Agreements- Prepared all bid cost analysis justifications pursuant to all levels of regulations and finalized contracts

Honolulu, Hi, Us

Master Of Science - Ms, Computer Information Systems And Business Analytics

Bachelor Of Business Administration - Bba, Accounting

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies