Brad Black Email & Phone Number

Ottawa, Ontario, Canada

Global Product Management Leader for Unified Communications and Contact Center Client Applications supporting over $1B in revenue and millions of end-users across the globe. Managed a team of senior product managers and product managers responsible for the client applications portfolio. Recognized as a trusted advocate for customers and partners.Integrated first-of-a-kind automated testing of our mobile app direct to the production environment for a highly strategic customer resulting in higher customer satisfaction and trust.

Defined and delivered Avaya's next generation of user-centric, multi-modal communication and collaboration tools. Responsible for desktop and mobile applications for unified communications, collaboration and contact center. Managed multiple applications through the complete lifecycle from concept to deployment and end-of-life. Converged three different mobile communications apps into a single powerful unified application that adapts based on end-user profile and provisioned cloud features. This convergence simplified the portfolio resulting in lower costs and better customer experience.Unified three separate desktop contact center applications into a unified UC/CC solution to further simplify and optimize the client application portfolio while improving user experience and reducing customer costs for deployment and management.Collaborated with development, architects, QA, UX to develop a new “feature grooming” approach that had a major impact on quality of requirements and the ability for development to implement - saving time and reducing costs.

Developed and delivered innovative patient contact solutions for the health care industry. Applied advanced self-service communications technology to improve patient flow and patient safety while decreasing costs and increasing revenue for health care providers.Developed an innovative smart-phone based collaboration application for mobile task workers in healthcare, retail, hospitality and other market segments. Granted a US patent for novel closed-loop workflow management capabilities.

Driving cross-domain (Data, Voice and Unified Communications) solutions to meet Enterprise requirements for end-to-end network and application infrastructure. Managing a team of product managers and data/voice network architects. Responsible for overall requirements, architecture and solutions roadmap for Converged Unified Communications Infrastructure Solutions.

Led cross-functional team (PLM, Marketing, Security and IT Architects) to drive solution and product requirements for network security and application intelligence products, VoIP security and security management initiatives. Developed and prioritized product requirements based on customer feedback and market needs. Senior Security Architect and Consultant for network security and data center infrastructure customers. Direct engagement with Fortune 500 customers on data center architecture, application switching/optimization and security solutions.Developed reference architectures for Nortel Secure/Resilient Data Center and Secure Remote Access solutions for internal/external publication.Primary consultant for network security architecture for Vancouver 2010 Winter Games. Worked directly with Bell, VANOC and the Chief Architect through multiple phases from product positioning to high-level security architecture and network design.Developed Joint Nortel/VMware solution on Resilient Data Center Edge Architecture for VMware Virtual Infrastructure/ESX.Represented Nortel as a speaker at customer/partner events including regional customer road shows and channel/distributor conferences in Europe and North America.

Technical Expert on Nortel VPN Gateway product family. Heavily influenced product strategy and plan of record in conjunction with product management and product marketing teams. Developed “Secure Service Partitioning” virtualization product requirements based on direct customer engagement and feedback. Developed engineering documents and conducted knowledge transfer to field engineers on SSL based Virtual Private Network products. Consulted on advanced customer network design and deployment of SSL-VPN technologies.Technical Lead for ICSA and Common Criteria Certification for Nortel Networks Alteon Switched Firewall Product Line. Acted as primary interface between certification labs and product management / development teams. Managed full product certification lifecycle.

Managed a team of senior network engineers responsible for developing and communicating network design guidelines and engineering information for enterprise data networking products.