Bradley Brown

Bradley Brown Email and Phone Number

Senior Support Engineer at RoundTable Technology @ RoundTable Technology
lewiston, maine, united states
Bradley Brown's Location
North Waterboro, Maine, United States, United States
Bradley Brown's Contact Details
About Bradley Brown

I am an introverted people person. I feel great accomplishment from seeing those who I have helped succeed in their endeavors, from behind the curtain, like the Wizard of Oz.I lead by example, and teach by allowing the student to do, with guidance. The question is never why, but how. I never tear someone down for a mistake. Instead, it is a teachable moment. My respect is earned, not expected or forced.I have an open mind to change, and promote constant improvement and learning. I facilitate communication and the sharing of knowledge among my team, our company, and our customers.

Bradley Brown's Current Company Details
RoundTable Technology

Roundtable Technology

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Senior Support Engineer at RoundTable Technology
lewiston, maine, united states
Employees:
19
Bradley Brown Work Experience Details
  • Roundtable Technology
    Senior Support Engineer
    Roundtable Technology Jan 2021 - Present
    Lewiston, Maine, United States
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  • Tpx Communications
    Manager, Msx Support
    Tpx Communications Jan 2011 - Nov 2020
    South Portland, Me
    Manages the Managed IT support center for TPx Communications. Ensures that service level agreements are met, the support staff are happy and on a path for personal growth and success, and that customers are satisfied. Works with product developers, product managers, and account managers, to help with the development and execution of supportable products.Career path with TPx Communications:* Joined VoIPnet Technologies as a Technical Support CSR, January 2011* VoIPnet merged with IT Partners to form Unified Technologies, inc. later that month* Promoted to NOC Manager, February 2012* Promoted to Tier 2 NOC Engineer, August 2012, when the team was restructured* Promoted to Tier 3 Senior Support Engineer, October 2012* Unified Technologies, inc. was acquired by DSCI in November of 2014* Realigned to Tier 2 Technical Support Specialist, November 2014, as the VoIP and network support was moved to DSCI's UCx support center, and an IT systems engineer joined our team* Promoted to Tier 3 level MSP Engineer, July 2016* DSCI was acquired by TelePacific Communications, forming a national company, November 2016* Department and Title rebranded to ITx Support Engineer by TelePacific Communications, April 2017* TelePacific Communications rebranded as TPx Communications in March of 2017* Promoted to Supervisor, ITx Support, June 2017* ITx branding was changed to MSx by TPx Communications* Promoted to Manager, MSx Support, March 2018Key Achievements:* Developed knowledgebase, which continues to have the most articles of any department, keeping it current through changes in company ownership, and changes of products and services* Developed staff onboarding training plan and continued personal development certification path based on job description* Integrated MSP support center with other support centers brought in by each acquisition and merger, documenting each group, what they support, and their individual rules of engagement.
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  • Westbrook School District
    Technology Support Technician, System-Wide
    Westbrook School District Aug 2006 - Dec 2010
    Westbrook, Me
    Set up, deployment and maintenance of computer hardware and software for workstations and servers. Explore new technology for use in the school and the city.
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  • Wordwrap Services
    Computer Technician
    Wordwrap Services Nov 2005 - Aug 2006
    Installation, upgrade, repair and preventative maintenance of PC, Macintosh and Unix workstations and servers for various clients.

Bradley Brown Skills

Servers Networking Voip Troubleshooting Technical Support Computer Hardware Software Installation Network Security Wan Active Directory Windows Server System Administration Windows 7 Windows Microsoft Office Operating Systems Customer Service Windows Xp System Deployment Network Administration Linux Unix Dns Voice Over Ip Tcp/ip Html Php Javascript Software Documentation Mac Sql Mysql Domain Name System Customer Relations Internet Protocol Suite Wide Area Network Amateur Radio Amateur Radio Operator It Service Management

Frequently Asked Questions about Bradley Brown

What company does Bradley Brown work for?

Bradley Brown works for Roundtable Technology

What is Bradley Brown's role at the current company?

Bradley Brown's current role is Senior Support Engineer at RoundTable Technology.

What is Bradley Brown's email address?

Bradley Brown's email address is do****@****ail.com

What is Bradley Brown's direct phone number?

Bradley Brown's direct phone number is +120783*****

What are some of Bradley Brown's interests?

Bradley Brown has interest in Programming, Science And Technology, Camping, Health, Hunting, Fishing, Video Games.

What skills is Bradley Brown known for?

Bradley Brown has skills like Servers, Networking, Voip, Troubleshooting, Technical Support, Computer Hardware, Software Installation, Network Security, Wan, Active Directory, Windows Server, System Administration.

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