Providing development and sustainment of technical manuals for a variety of communications systems in compliance with current MIL-STD guidelines. Content development in SGML using Arbortext and the SDL Contenta Document Management System. Creation of AFTO forms and document redlines to direct changes to manuals.

Worked as a Technical Writer with the sustainment team, tasked with updating existing manuals through change packages and revisions. Required constant contact with engineers and SMEs throughout the writing process to ensure accuracy of data. Using Microsoft Word and Adobe Pro, developed and maintained manuals in MIL-STD formatting. Concurrent with updates and changes, created AFTO 252 Change Requests.

Co-Lead over a group of Technical Editors tasked with revision and maintenance of technical documentation. Responsible for formatting and updating technical content as necessary using SGML publishing software and direction provided by engineers. Additional tasks include preparation and delivery of completed manuals; communication with the customer to ensure that tasks are received, assigned, and tracked; and guidance and assistance to a team of editors, quality assurance specialists, and… Show more Co-Lead over a group of Technical Editors tasked with revision and maintenance of technical documentation. Responsible for formatting and updating technical content as necessary using SGML publishing software and direction provided by engineers. Additional tasks include preparation and delivery of completed manuals; communication with the customer to ensure that tasks are received, assigned, and tracked; and guidance and assistance to a team of editors, quality assurance specialists, and illustrators to ensure timely delivery of a quality product by prescribed due dates. Show less

Responsible for the marketing, selling, and merchandising of new and existing products. This includes personal management of multiple accounts, management of inventory, knowledge of retail practices, and ability to work with numbers and profit margins. Also includes supervision of account merchandisers..

Created user documentation and help files for the Canvas Online instructional system to guide students, staff, and instructors and help with integration of other programs and systems. Recorded, narrated, and edited videos based on the documentation created. Additionally, designed and performed basic construction of a website for the Faculty Resource Center meant to house and organize the created documents and videos.

Responsible for maintenance and upkeep of store and displays, assistance of customers, and maintaining a knowledge of products and services. Expected to provide the proper solution to problems or requests at the right price, always aiming to please the customer while suggesting upgrades and additional services as necessary and appropriate.