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I'm a skilled IT professional with nearly 20 years of experience providing enterprise-level IT support. My professional IT career started at Intuit as a Desktop Technician. My experience there was a great introduction to enterprise IT support. This is where my passion for IT support started and began to develop.Since then, I've worked in the Service Desk, worked as an Endpoint Engineer, managed a team of desktop techs and more. Whether administering accounts in compliance with SOX standards, managing enterprise OS upgrades or scripting packages for deployment, I've done all kinds of IT work. This variety of responsibilities has helped me to have an excellent understanding of various aspects of IT.Even at home, I love the challenge of solving difficult problems! As a side-project, I maintain a small knowledgebase (and Youtube channel) called Saniac.com to document information that is difficult to find. As much as I love a challenging problem, I also understand that time is valuable. I put this page together to help other professionals save time when troubleshooting unusual issues.Additionally, I'm interested in connecting with former colleagues or anyone who is interested in collaborating. Feel free to contact me if you'd like to connect.
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Information Technology ManagerUrology Nevada, Ltd. Apr 2019 - PresentReno, Nevada, Us -
Endpoint EngineerE Squared C, Inc. Jul 2016 - Apr 2019Minden, Nevada, UsMy role as an Endpoint Support Engineer includes two key functions: First, providing support to customers as needed and, second, identifying creative ways to eliminate support needs.These are just a few of the things I do to help our company be more effective:▪ Ensure devices are patched and secure (OS, applications, AV, etc.)▪ Monitor devices to ensure system health▪ Perform Problem Management for recurring incidents using ITIL methodology▪ Identify opportunities for automation in order to do more with less▪ Create consistent, stable endpoint images (leveraging technologies like MDT)▪ Identify new technologies to help customers and our IT staff to be as effective as possible▪ Document processes and other useful information▪ Manage social media, including Twitter, Facebook and LinkedIn, as well as contribute articles for company blog -
Endpoint Architecture AnalystKoch Business Solutions (Kbs) Aug 2015 - Jan 2016Wichita, Kansas, Us▪ Provided professional services for companies within the Koch organization (Georgia-Pacific, INVISTA, Flint Hills Resources, etc.)▪ Implemented Active Directory policies, including testing and scheduling of changes▪ Scripted and deployed applications using SCCM▪ Provided tier-3 support for onsite technicians throughout the organization▪ Completed all requests in accordance with documented change control processes -
Desktop EngineerEmployers May 2010 - Aug 2015Reno, Nv, Us▪ Manage > 1000 endpoints (patching, imaging, software deployment, AV, license monitoring)▪ Create and manage all device images, which are deployed centrally to ensure consistency▪ Manage VMware View / VDI Desktops across multiple data centers▪ Provide tier-3 support for Service Desk and Desktop technicians▪ Primary SharePoint administrator for end-user support▪ Decision-maker for endpoint hardware (laptop, desktop, thin clients), as well as software▪ Implemented LANDesk Cloud Services Appliance to manage devices while off corporate network▪ Managing project to migrate Wyse-based thin clients to Teradici-based zero clients▪ Implemented “self-service” software deployment through software deployment portal▪ Dramatically reduced software liability costs through aggressive software monitoring▪ Designed and continue to manage team SharePoint site, which is the central repository for documentation and collaboration information▪ Manage various endpoint threat tools such as Kaspersky & McAfee AV, DLP & Encryption software▪ Strive for automation to increase department efficiency▪ Assist in creation and deployment of Active Directory Group Policies for all workstation systems -
Manager, Desktop ServicesEmployers May 2005 - Feb 2009Reno, Nv, Us▪ Managed team of desktop technicians across multiple sites and states▪ Managed and led major projects such as company-wide OS and hardware refreshes▪ Changed laptop hardware vendor saving approx. $50k annually on laptop purchases▪ Saved company > $30k in licensing costs by implementing software license tracking▪ Reduced print devices by more than 50%, resulting in significantly decreased support requirements and costs▪ Eliminated the use of stand-alone fax machines, which resulted in saving > $11k annually▪ Implemented LANDesk Management Suite, which allowed remote support of endpoints, automatic deployment of patches and software, software monitoring, reporting and improved anti-virus protection▪ Implemented security tools to track stolen laptops and encrypt laptop hard drives, resulting in robust protection of company data and hardware
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Lead Desktop TechnicianIntuit Feb 2000 - May 2005Mountain View, California, Us▪ Directed the workflow for desktop technicians at Intuit’s Reno office▪ Ensured technicians met SLA requirements when resolving incidents and requests▪ Top producer of support documentation within the IT organization▪ Responsible for handling customer service escalations▪ Remotely supported users at multiple locations throughout the United States▪ Coordinated and executed employee moves, often involving up to 100 employees each move
Brad Carpenter Skills
Frequently Asked Questions about Brad Carpenter
What company does Brad Carpenter work for?
Brad Carpenter works for Urology Nevada, Ltd.
What is Brad Carpenter's role at the current company?
Brad Carpenter's current role is Information Technology Manager.
What is Brad Carpenter's email address?
Brad Carpenter's email address is ca****@****ers.com
What is Brad Carpenter's direct phone number?
Brad Carpenter's direct phone number is +177532*****
What are some of Brad Carpenter's interests?
Brad Carpenter has interest in Politics, Science And Technology, Children.
What skills is Brad Carpenter known for?
Brad Carpenter has skills like Troubleshooting, Disaster Recovery, Active Directory, Sharepoint, Technical Support, Laptops, Windows 7, Process Improvement, Customer Service, System Administration, It Management, Vmware.
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