Brad Carter Email & Phone Number

Lethbridge, Ab, Ca

Lethbridge, Alberta, Canada

Grande Prairie, Alberta, Canada

Toronto, Canada Area

• My main duties were to liaise with external stakeholders in the saveONenergy program, a program designed to reduce the energy consumption of businesses and residential housing in Ontario and delivered by the Independent Electricity Systems Operator. This involved creating and submitting application packages for energy saving projects and resolving any issues that arose throughout the review process.• I used my superior organizational and time management skills to manage 100-150 active customer accounts; interpreting policy and eligibility criteria on a regular basis to ensure applications were processed effectively.• Developed relationships with clients to ensure new applications were processed efficiently by liaising with key stakeholders of the saveONenergy program; communicating program rules and eligibility criteria to increase the accuracy of incoming applications.

Kitchener, Ontario

• Solely responsible for review and documentation of pre-project approvals for energy saving projects in the SaveONenergy Retrofit Program.• Completed on-site QA/QC to ensure adherence with program requirements.• Applied advanced applications of Microsoft Excel to generate accurate records of current load reduction for management to ensure that yearly targets could be achieved.• Spearheaded efforts to generate a new reporting and tracking tool to facilitate the review process and increase customer responses to missing information by 5-10 applications per week.

Toronto, Canada

• Main duties included answering inbound calls and resolving customer complaints in a timely and professional manner. I was able to apply my problem solving and critical thinking skills by identifying the best possible resolution for customers who were experiencing issues with the website or order status.• Developed excellent organizational skills by designing and maintaining spreadsheets that tracked customer complaints and order status for use across multiple departments.

Sault Sainte Marie

• Assisted customers with home renovation projects by identifying the best technologies to suit their individual needs.• Applied up-selling techniques learned in training to assist the plumbing department in achieving monthly sales quotas.• Managed between 30-50 active customer orders from various suppliers to ensure prompt delivery and customer satisfaction with the newly established store.

Sault Sainte Marie

• Responsible for managing and maintaining the hot continental breakfast, this involved serving up to 75 customers independently and efficiently, allowing staffing levels to be reduced to one server and chef.• Documented process improvements and delivered them to management, which resulted in the facilitation and delivery of new employee training that I delivered prior to vacating the position.

Sault Sainte Marie

• Responsible for cart maintenance- detailed cleaning, parking and identifying safety concerns related to carts for customers. Greeting new customers and ensuring that all of their needs were met. Assisted with general maintenance of the greens.

Sault Sainte Marie

• Main responsibilities included assisting customers with locating product, stocking product and handling large sums of cash.• After six months with the company, I received an in-store promotion as a pharmacy assistant, where I was responsible for preparing and filling prescriptions.

Echo Bay, Ontario

• Worked as a member of a 7 man team doing home construction projects over the course of three summers. I assisted as a general labourer, moving large amounts of equipment and materials, and assisted with framing and roofing.

Sault Sainte Marie

• As part of my high-school major in energy- Assisted plant operators, engineers, instrumentation technicians, and millwrights with the day to day operation of a cryogenic air separation facility supplying oxygen, nitrogen, argon, and hydrogen to Essar Steel's adjacent facility.