Ensure all hardware and software IT processes are running productively for the local headquarters and 8 remote locations supporting 80 users across the U.S. Recommend and implement enhancement solutions, such as mobile device integration, to increase productivity and profitability. Maintain data integrity by resolving conflicts between applications and databases. Champion the effort to integrate with our parent, Johnson Controls, Inc., including networks, infrastructure servers (local and cloud based), email systems, barcoding solution, PCs and peripherals configuration standards, etc… Manage security groups and policies using Active Directory, ERP logins, Citrix, databases and software applications. Automate manual processing and alerts for Crystal reports and ftp server files.

As a member of the executive team, direct, manage, project manage and grow a highly skilled team of solution architects and software engineers to develop and maintain an industry leading market share for the security software program. Increased project efficiency and success rates with accurate estimation and improved design, creating a clear product roadmap. Reduced inefficiencies through technical direction use of best-practice methodologies for software development, version control, Change / Release Management, and Project Management. Reduced issues and increased time to market with creation and enforcement of repeatable standards in requirements gathering and operational design. Ensured program longevity by approving all technical direction.

Increased success rates with consistency of technical design, governance and SLA's across programs, projects and applications ($500K - $20M projects). Ensured maintainability by creating technical standards, designs and ensuring adherence to architectural frameworks. Successfully managed 2 teams (15 employees), Enterprise Service Bus (ESB) and Web Development, to improve the online customer experience for UI/UX and vendor payments. Reduced time to market and reduced risk for enterprise projects through recommending new tools and methodologies. Managed vendor relationships (onshore / offshore) and contracts.

Guaranteed critical project success by managing scope, schedule and financials for complex multi-year digital eCommerce Internet programs/projects ($1M - $10M projects), including mobile access, for Citi Cards Online. Provide success roadmap through management of projects from concept through implementation using Waterfall and Agile SDLC methods. Create project governance model and ensure SLA’s in a high volume, high pressure environment. Optimize ROI by actively researching / resolving issues and mitigating risk. Coordinate internal departments, offshore and 3rd party vendors. Successfully fulfilled Agile ScrumMaster role (“Citi Stars” award) for Citicards.com site hosting server infrastructure migration.

Provide comprehensive marketing, business and technical solutions for web site creation and SEO/SEM. Manage internet initiatives from initial design, management sign-off, development and implementation. Translate business objectives into new capabilities and develop customer web sites to increase profit and exposure. Propose / Implement Social Networking strategies to increase marketing exposure, enhance branding, and customer retention.

Project managed 5 engineers - gathered requirements, prioritized tasks, architected new software solutions. Wrote code and SQL Stored Procedures to support OLTP B2B applications and UI’s. Streamlined data architecture strategies and tuned database queries/tables for performance. Redesigned database export routines. Managed and Coded GUI features for a $2M+ new wireless tablet PC project. Analyzed risks of project proposals to improve time to market.

Hands-on director over 15+ managers & engineers for Telecom startup’s web site with a $2M budget. Managed & led B2B coding effort in CRM teams - Web Engineering, Architecture, Development, Test & QA. Gathered requirements as well as analyzed project objectives and timelines against business needs. Saved $100k+ developing GUI content mgmt. app. to automate web updates. Provided all web site technical direction and Marketing initiatives for increased product branding. Spoke at various technical forums to customers and investors. Implemented Agile environment.

Sr. Staff / Intranet Director - App. Development (Nat’l Capacity Planning, 8/97 - 8/99)Patent for an interactive Intranet application to graphically display server performance for 1000’s of servers, saving $100,000+. Project managed 7 engineers in server consolidation. Gathered project requirements, set timelines, and created enterprise server capacity models with predictive break-point analysis for UNIX servers, PC’s, and Mainframes.Project / Team Lead – SW Systems Engineer (Gateway Systems, 1/94 – 8/97)Supervised & led 6 engineers for 20+ UNIX servers and mainframe DB2 tables. Designed & created dept. web site. Implemented “High Performance Work Teams” by transitioning staff into a Self-managed work group. Extensive coding and scripting, along with gathering requirements. Resolved critical performance problems, monitored applications 24x7.

Project Lead/Sr. Software Engineer (E911 Engineering, 12/91 - 1/94)Patent pend. for GUI E911 “multi-supervisor” user interface. Tech. Project Lead and lead developer over all programmers. Designed, developed and tested fault tolerant features for high profile E911 SCX call processor. Developed proprietary RDB's. Tech. Sales consultant for all new features. Gave presentations to customers. Project Lead/Systems Admin. (E911, ACD Products, 8/87-12/91)Patent submitted for Inventing/Designing an innovative hardware T-1 line duplicator (saved $100K+). Project Lead over 12 emps. Analyzed, designed, implemented software tools and test plans. Liaison to Sales/Planning for all new software. Negotiate vendor contracts & write project Proposals.