Working very closely with the Sales and IT teams—supporting their respective efforts throughout the sales process (i.e. assessment, validation, and on-boarding)—with the ultimate goal of growing our Proactive: Managed Services client base and revenue streams.

Dedicated to successfully assisting multiple teams in software and systems support. Performed project management, deployment and installations. Conducted internal and external client need assessments, translated those needs to project objectives, and ensured the alignment of goals and engagements to new product and feature development. KEY ACHIEVEMENTS • Supervised assessment, evaluation and deployment of help desk system which resulted in a 20% improvement in customer… Show more Dedicated to successfully assisting multiple teams in software and systems support. Performed project management, deployment and installations. Conducted internal and external client need assessments, translated those needs to project objectives, and ensured the alignment of goals and engagements to new product and feature development. KEY ACHIEVEMENTS • Supervised assessment, evaluation and deployment of help desk system which resulted in a 20% improvement in customer service.• Managed simultaneous on-boarding needs for multiple external clients. • Streamlined internal workflow process for client interactions improving communications, documentation, and contract deliverables. • Deployed multiple systems simultaneously to deliver significantly improved team proficiency and product knowledge through highly developed training materials. Show less

Directed the project implementation team including deployment and installations of facilities designed to handle and process Secret and Top Secret work. Conducted planning sessions, established project objectives, and ensured the alignment of goals to government needs in multiple locations. Provided project delivery, tracking and metrics. KEY ACHIEVEMENTS • Managed technology needs for $25M annual project for national operations. • Provided technology and support services… Show more Directed the project implementation team including deployment and installations of facilities designed to handle and process Secret and Top Secret work. Conducted planning sessions, established project objectives, and ensured the alignment of goals to government needs in multiple locations. Provided project delivery, tracking and metrics. KEY ACHIEVEMENTS • Managed technology needs for $25M annual project for national operations. • Provided technology and support services to multiple government entities on multiple military installations. • Tested linguistic candidates in multiple languages. Show less

IT consulting firm geared to manage network and service desk needs for small and medium sized businesses, 25 employees.Key Accomplishments:•Assisted companies of varying sizes leverage technology through planning, needs assessment and implementation. •Provided pre-sales, sales and network support. Scheduled and planned installations.•On site network support including Microsoft Server and Exchange environments.•Coordinated and assisted in technical analysis in pre-sales… Show more IT consulting firm geared to manage network and service desk needs for small and medium sized businesses, 25 employees.Key Accomplishments:•Assisted companies of varying sizes leverage technology through planning, needs assessment and implementation. •Provided pre-sales, sales and network support. Scheduled and planned installations.•On site network support including Microsoft Server and Exchange environments.•Coordinated and assisted in technical analysis in pre-sales client assessments.•Provided Virtual CIO assessments for ongoing client relations. •Staff scheduling and placement Show less

Direct all network and technology initiatives for over 20 different small businesses, working directly with business owners to shape and harness business centric solutions to streamline processes. Responsibilities and accomplishments include:• Design, implement and maintain server and communications centers resulting in improved data availability, increased productivity and a reduction in labor costs. • Implement systems and policies to improve inter-office and client/vendor… Show more Direct all network and technology initiatives for over 20 different small businesses, working directly with business owners to shape and harness business centric solutions to streamline processes. Responsibilities and accomplishments include:• Design, implement and maintain server and communications centers resulting in improved data availability, increased productivity and a reduction in labor costs. • Implement systems and policies to improve inter-office and client/vendor relations. • Define business processes to clarify, improve and enhance job responsibilities• Standardize training for all departments.• Direct the activities of managers and onsite technology staff• Coordinator for all network management and business continuity operations.• Provide insight, guidance and research into new technologies. Show less

Director MIS (2000-2001) Oversaw all technology initiatives for west coast division and monitor, maintain and implement new network technologies across the entire enterprise. Create divisional disaster recovery plans, which defined the prevention, response and recovery procedures for the Company. • Directed local staff coordinated with parent company technology staff to balance overall corporate visions against our business unitNetwork Engineer (1997-2000)• Planned and… Show more Director MIS (2000-2001) Oversaw all technology initiatives for west coast division and monitor, maintain and implement new network technologies across the entire enterprise. Create divisional disaster recovery plans, which defined the prevention, response and recovery procedures for the Company. • Directed local staff coordinated with parent company technology staff to balance overall corporate visions against our business unitNetwork Engineer (1997-2000)• Planned and implemented network infrastructure for new parent company and additional business units. • Included needs analysis and communications guidelines during migration of all business units to new mainframe platform. • Directed the activities of network administrators at sister sites.• Moved corporate offices, warehouse and data center to new facilities.Network Administrator (1996-1997)• Managed network resources and data continuity for multiple warehouses, showrooms and remote sales force. Show less