Business DevelopmentManage Ticket SystemMaintain relationships with clienteleDevelop & implement policies and proceduresPurchasing of goods and manage inventoryManagement duties include managing the IT consulting team. Develop and manage in-house technical and office policies and procedures. Consult new clients and discuss technical business needs. Work closely with decision makers in the company to identify, recommend, develop, implement, and support cost-effective technology solutions and business solutions for all aspects of the organization. Establish and manage regular written and in-person communications with the clientele. Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization. Oversee all reports and documentation related to network and systems operations. Negotiate and recommend solutions that best fit the client’s needs. Purchase and manage equipment for both in-house inventory and clientele. Review and provide feedback to business processes, requirements, and functionality. Manage and increase the effectiveness and efficiency of Support Services through improvements to each function as well as coordination and communication between support and business functions. Assist with the employee interview process and guide new hires through orientation and training.Technical duties are upgrades, installs and troubleshooting of networks. Networking hardware devices and software. Maintaining inventory of equipment and parts as well as documentation of vendor activities. Develop and document system standards for computer and network devices. Recommend and schedule repairs to the LAN/WAN. Assists in supporting client applications; servers, user desktops, etc. Assists with troubleshooting, backup solutions, and data archiving. Helps install and improve computer software and network equipment.

Support 40+ Servers & over 1000 DesktopsMaintain Active Directory / Backup & Antivirus SolutionsDevelop Installation & Network proceduresSupport a wide variety of custom applicationsClient RelationsIT Management duties include maintaining all systems, applications, security, and network configurations. Configuration and support of Cisco switches and Routers. Troubleshoot network performance issues. Implement new systems during refresh period. Develop Batch and VB scripting to provide automation across the network for software installations and network wide policy changes. Anticipate communication and networking problems, and implement preventive measures. Evaluate and/or recommend the purchase of computers, network hardware, peripheral equipment, and software. Plan and implement network security, including building firewalls, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and Active Directory maintenance. Investigate, recommend and install enhancements and operating procedures that optimize network availability.Business Administration duties include managing a technical staff of administrators and technicians. Maintain ticket system and distribute service tickets among technicians. Design and implement technical policies and procedures used by all technical staff. Prepare technical information for staff meetings.

Provided complete network infrastructure and systems supportBudget and Project ManagementTechnical TrainingDocumented Policies and ProceduresManaged day-to-day business activities and create/implement strategic business plansSupported a wide variety of custom applications, databases, networks and hardwareStrived to create reliable, cost effective solutions for 50 small/medium sized businessesTechnical duties included set up, configure, and maintain internal and/or external networks. Run CAT5/CAT6 cabling solutions with documented layouts. Developed and maintained all systems, applications, security, and network configurations. Troubleshot network performance issues. Created and maintained disaster recovery plans. Recommended upgrades, patches, new applications and equipment to assist in stabilizing the network. Provided technical support and guidance to users. Troubleshot network access problems and implemented network security policies and procedures. Ensured network (LAN/WAN, telecommunications, and voice) security access and protected against unauthorized access, modification, or destruction. Maintained inventory of software licensing/systems for office and clients.Business Administration duties included responsibility for the overall performance of the business, such as marketing, sales, purchasing, finance, hiring and training, personnel management, administrative services, computer and information systems, property management, transportation, legal services, quality control, and day-to-day supervisory duties. Solicited and fostered client relations.

Hardware/Software/Network design, implementation, repair, upgrading, consulting and administrationManaged In-house ticket systemInventory ManagementTechnical training and meeting preparationsSupported 350+ users over multiple locationsDiagnosed, tested, and resolved server and network related problemsHardware/Software/Network Support, troubleshoot, repair, and upgradingClient communication and consultingCo-Server Administration - Data Backup, manage, supportNetwork Administration duties included the setup, configure, and maintenance of the internal network. Maintained all systems, applications, security, and network configurations. Troubleshot network performance issues. Created and maintained a disaster recovery plan. Maintained the tape library system. Recommended upgrades, patches, new applications and equipment. Provided technical support and guidance to over 350 users. Troubleshot network access problems and implemented network security policies and procedures. Ensured network (LAN/WAN) security access and protected against unauthorized access, modification, and/or destruction. Maintained inventory of systems.Business Administration duties included managing a technical staff of up to five employees. Maintained division ticket system and distributed service tickets among all technicians. Designed and implemented technical policies and procedures used by all technical staff. Prepared technical information for staff meetings and presented material to management.

Hardware InstallationOperating System ConfigurationPC Delivery & InstallTechnical duties included installation of computer hardware components. Installation and configuration of the operating system. Delivered and setup computers to local HISD locations and repaired any system if necessary. Coordinated efforts with contacts from each school to complete the project. Worked with a team of technicians to complete the install in a timely manner.

Customer ServiceProduct KnowledgeInventory ManagementRetail duties included management of the floor and assisted customers as needed. Answered phone calls for the specific department worked. Pulled our department's equipment from the daily shipment and distributed to each aisle in the appropriate location. Reconstructed end caps on a monthly basis to display special items or sale items. Maintained the department's additional inventory. Assisted other departments when necessary. SKILLSNetwork Administration Network Design & Implementation Business Management Server Administration Active Directory Services IT Management Wireless Networking 3COM NBX Telephone System Support Customer Service Web/Email Hosting Routers/Firewalls/Switches Employee Supervision Disaster Recovery Solutions Custom Built Computers/Servers/Networks Systems Integration SFTP & VPN Solutions Install/Support Proprietary Software Network Cabling Proxy Solutions Install/Upgrade Hardware & Software Network Security GPO & MSI Administration VB Script Solutions Ticket System Administration Inventory Management Audit Compliance Client Relations