Brad Copeland Email & Phone Number

North Richland Hills, Tx, Us

Manage a team that provides customer service and all troubleshooting for Answers Etc. clients. Manage installation, implementation, support and maintenance of customer computer systems, networks, and applications. Managing the technical, and production departments; Develop and maintain service knowledge database; Full supervisory oversight and development and coaching of employees, and handling of other administrative processes; Maintain, utilize, and support remote diagnostics.Ongoing development of the technician’s skills and knowledge.Maintaining a top notch call center that runs with productivity and efficiency.

North Richland Hills, Tx, Us

Responsible for initial client contact. Strive for individual accountability for ensuring excellent “First Impressions” to foster client retention; promoted enduring client relationships through training and constant communication. Setup demo versions of Powercheck for training, informing clients of requested changes to software.Scheduled/coordinated all conversions, data transfers, installations, setup and training with clients.Routinely followed-up with clients and Tech Specialists to address and correct all issues to full satisfaction.Maintained user manuals; constant contact with IT Operations Administrator about software changes; proofed and converted changes to PDFs for implementation into Powercheck.

North Richland Hills, Tx, Us

Provide telephone support for Powercheck32 POS software on Windows 98, 2000, XP PCs. Remotely connected to customer locations to repair software and hardware-related problems. Installed peripherals, including check scanners, biometric devices, printers and cameras. Setup and troubleshoot printers, PCs and routers on LAN.Troubleshoot all Windows and network-related problems. Installed and setup SQL 2000, msde, SQL 2005 express; troubleshoot database issues.

Performed PC service, repaired and preventively maintained Windows NT, 98, me, 2000, XP computers and windows servers 2000 and 2003. Setup PCs and printers for use in client/server environment. Configured PCs for Microsoft Office products including Office 97, 2000, 2003, XP. Installed client access on clients' workstations to connect to as/400 and troubleshot related issues. Maintained the network security with tools such as Symantec Antivirus server, sonic wall firewall, and ad aware software. Setup remote networks, troubleshot the LAN and wan network, and recommended new technologies and equipment as needed Assisted Director of Networking in all network-related projects. Provided telephone support for client access, network issues, and Microsoft-related issues

Engineering And Computer Science

Education record