Brad Copeland

Brad Copeland Email and Phone Number

Director, Technical Support at Answers, etc @ Answers, etc
Brad Copeland's Location
Fort Worth, Texas, United States, United States
Brad Copeland's Contact Details

Brad Copeland work email

Brad Copeland personal email

n/a
About Brad Copeland

Results-driven technical leader with 20+ years of experience in managing accounts, production, and IT environments. I bring a strong understanding of how IT influences production and customer service within business operations, consistently leveraging my technical expertise to resolve complex challenges. With a keen ability to translate technical jargon into clear, actionable insights, I ensure seamless communication between technical and non-technical teams alike.

Brad Copeland's Current Company Details
Answers, etc

Answers, Etc

View
Director, Technical Support at Answers, etc
Brad Copeland Work Experience Details
  • Answers, Etc
    Director - Tech Support
    Answers, Etc Jun 2007 - Present
    North Richland Hills, Tx, Us
    Manage a team that provides customer service and all troubleshooting for Answers Etc. clients. Manage installation, implementation, support and maintenance of customer computer systems, networks, and applications. Managing the technical, and production departments; Develop and maintain service knowledge database; Full supervisory oversight and development and coaching of employees, and handling of other administrative processes; Maintain, utilize, and support remote diagnostics.Ongoing development of the technician’s skills and knowledge.Maintaining a top notch call center that runs with productivity and efficiency.
    View
  • Answers, Etc
    Account Manager
    Answers, Etc May 2006 - Jun 2007
    North Richland Hills, Tx, Us
    Responsible for initial client contact. Strive for individual accountability for ensuring excellent “First Impressions” to foster client retention; promoted enduring client relationships through training and constant communication. Setup demo versions of Powercheck for training, informing clients of requested changes to software.Scheduled/coordinated all conversions, data transfers, installations, setup and training with clients.Routinely followed-up with clients and Tech Specialists to address and correct all issues to full satisfaction.Maintained user manuals; constant contact with IT Operations Administrator about software changes; proofed and converted changes to PDFs for implementation into Powercheck.
    View
  • Answers, Etc
    It Specialist, Help Desk
    Answers, Etc May 2005 - May 2006
    North Richland Hills, Tx, Us
    Provide telephone support for Powercheck32 POS software on Windows 98, 2000, XP PCs. Remotely connected to customer locations to repair software and hardware-related problems. Installed peripherals, including check scanners, biometric devices, printers and cameras. Setup and troubleshoot printers, PCs and routers on LAN.Troubleshoot all Windows and network-related problems. Installed and setup SQL 2000, msde, SQL 2005 express; troubleshoot database issues.
    View
  • Hallwood Realty Partners
    System Administrator
    Hallwood Realty Partners Apr 1998 - Oct 2004
    Performed PC service, repaired and preventively maintained Windows NT, 98, me, 2000, XP computers and windows servers 2000 and 2003. Setup PCs and printers for use in client/server environment. Configured PCs for Microsoft Office products including Office 97, 2000, 2003, XP. Installed client access on clients' workstations to connect to as/400 and troubleshot related issues. Maintained the network security with tools such as Symantec Antivirus server, sonic wall firewall, and ad aware software. Setup remote networks, troubleshot the LAN and wan network, and recommended new technologies and equipment as needed Assisted Director of Networking in all network-related projects. Provided telephone support for client access, network issues, and Microsoft-related issues

Brad Copeland Skills

Windows Server Technical Support Microsoft Sql Server Management Windows Xp Computer Hardware Networking Troubleshooting Customer Service Windows 7 Help Desk Support Sql Databases It Operations Disaster Recovery Security Crm Leadership Software Documentation System Administration Software Installation Windows Project Management Integration Microsoft Office Firewalls Xml Call Centers Strategic Planning Html Customer Satisfaction Customer Support Team Building Business Development System Deployment Customer Relationship Management Project Planning Vb.net Microsoft Expression Business Strategy

Brad Copeland Education Details

  • Southern Methodist University
    Southern Methodist University
    Engineering And Computer Science
  • Tarrant County College
    Tarrant County College

Frequently Asked Questions about Brad Copeland

What company does Brad Copeland work for?

Brad Copeland works for Answers, Etc

What is Brad Copeland's role at the current company?

Brad Copeland's current role is Director, Technical Support at Answers, etc.

What is Brad Copeland's email address?

Brad Copeland's email address is br****@****etc.com

What is Brad Copeland's direct phone number?

Brad Copeland's direct phone number is +181726*****

What schools did Brad Copeland attend?

Brad Copeland attended Southern Methodist University, Tarrant County College.

What are some of Brad Copeland's interests?

Brad Copeland has interest in Investing.

What skills is Brad Copeland known for?

Brad Copeland has skills like Windows Server, Technical Support, Microsoft Sql Server, Management, Windows Xp, Computer Hardware, Networking, Troubleshooting, Customer Service, Windows 7, Help Desk Support, Sql.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.