Brad Cortes Email & Phone Number

I manage complex MSP solutions for national and international clients across Australia and New Zealand, handling spend between $20M - $45M per annum. As an accomplished MSP Program Lead, I excel in managing complex service delivery operations with a strategic focus on client satisfaction and operational efficiency. My role involves overseeing daily operations to ensure timely and accurate service delivery, building strong client relationships, and managing any issues that arise. This comprehensive approach helps us understand and meet client needs effectively, fostering strong, long-lasting partnerships.I am dedicated to maintaining high service standards by ensuring compliance with client requirements and industry regulations. Implementing robust governance frameworks and conducting regular audits are key to my strategy. Additionally, I develop long-term strategies and identify process improvements to enhance efficiency. Collaborating with stakeholders, I align program objectives with business goals for sustainable growth.Vendor management is a crucial part of my role, where I onboard new suppliers, manage vendor performance to meet SLAs, and conduct regular performance reviews. I also leverage data analytics to drive decision-making and performance improvements, staying updated with industry trends and integrating innovative solutions. As the MSP Subject Matter Expert, I contribute to the preparation of RFI/RFP responses to potential clients. My focus on risk management, stakeholder engagement, and enhancing the customer experience ensures that our MSP program consistently delivers exceptional value and operational excellence.

Listed skills include Customer Experience, Stakeholder Management, Management, Process Improvement, and 21 others.

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  Emmaus College, Sydney Nsw