Brad Anderson Email and Phone Number
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Brad is the Vice President of the Hilton Honors Program leading the team that sets the strategy and vision for building the best loyalty program experience across all industries for our over 200M+ members in every corner of the world. He has extensive experience in loyalty program design, CRM, global business strategy, financial and economic analysis, innovation methodologies, business case creation, product development, visualization analytics, project management, and communication strategy. He is very passionate for the hospitality and travel industry and is always seeking innovative approaches to marketing and the loyalty industry. He has served in a management role with responsibilities for guiding 60+ team members over the past 10+ years (current team is 35+ team members). He has also authored several papers, including the "The Craft of Incentive Prize Design: Lessons from the Public Sector," and "The Value of Crowdsourcing: A Public Sector Guide to Harnessing the Crowd."He is a father to his daughter (5 yrs old) and son (3 yrs old) and is a husband to his wife and partner of over 12 years. He enjoys traveling the world to explore new cultures (trying out the local language), exhibiting empathy both personally & professionally and enjoys hiking with the family across the world's national parks. Summary of Skills:• Seasoned leader of 60+ team members delivering complex projects and products who instills a culture of innovation• Global ambassador with cross-border hospitality, consumer product, client project, and MBA consulting experiences• Impassioned marketer who connects guest needs with world-class products to deepen customer love & engagement
Hilton
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Vice President, Hilton Honors ProgramHiltonMclean, Va, Us -
Vice President, Hilton Honors ProgramHilton Mar 2023 - PresentMclean, Va, Us• Global lead for the Hilton Honors loyalty program to deepen engagement with our 200M+ members (+140M since YE ’16) and deliver industry leading loyalty occupancy (2 out of every 3 room nights are occupied by loyalty members) • Publicly represent the Hilton Honors program with loyalty & national media to build brand & industry awareness• Lead advocate of the loyalty program value proposition ensuring a friendly and reliable member experience as guests choose, stay and come back for each and every Hilton stay • Establish and elevate a vision for bringing to life our loyalty program marketing position and inspiring our current and future members to understand what Hilton Honors uniquely brings to the hospitality & Hilton experience• Craft global strategy that integrates loyalty products and regional relevance - delivered via cohesive marketing plans• Collaborate with owners, REITs, and general managers on understanding and leveraging the power of Hilton Honors to accelerate hotel performance & win new deals • Manage Hilton Honors Point products’ impact on Hilton Honors cash flow to optimize positive impact on Hilton financial position• Oversee loyalty operations including tech and digital intent prioritization to enhance key capabilities and pay hotels efficiently• Designed and launched loyalty program aspects of Hilton for Business (Jan'24) - the most robust Hilton Honors product in hospitality industry for small and medium sized enterprises to increase engagement -
Senior Director, Hilton Honors, Program StrategyHilton Sep 2019 - Mar 2023Mclean, Va, Us• Led Hilton Honors pandemic response with industry-first policies delivering member flexibility during COVID-19 • Crafted our global loyalty program strategies and policies to deepen engagement with our current and future Hilton Honors members • Conceptualized new industry-leading loyalty program benefits to improve the Hilton Honors member experience and drive brand love for Hilton and Hilton Honors• Enhanced the Hilton Honors value proposition for members by working cross-functionally with other Hilton team members across partnerships, digital, marketing, finance, revenue management, etc.• Developed and deployed company-wide investments for the loyalty program through securing approvals and providing program accountability to executive level stakeholders • Built Hilton Honors point redemption and reward products to drive unique and memorable member experiences encompassing room rewards, partner redemptions, airline transfer, etc.• Completed highly selective 9 month executive development program (20 team members in all of Hilton Corporate) culminating in "shark tank" presentation of executive sponsored consulting project to CEO and full executive committee. -
Director, Hilton Honors, Strategy And Program ManagementHilton Feb 2018 - Aug 2019Mclean, Va, Us• Designed, analyzed and supported launch of the earn and redeem product for the Hilton Honors & Lyft Partnership resulting in millions of lyft rides and more Hilton Honors engagement (https://hiltonhonorslyft.com/)• Craft and execute loyalty program strategies to make Hilton Honors the first choice program for current and future customers • Develop industry-leading program benefits for Hilton Honors members to increase loyalty and passion for staying at Hilton-portfolio properties• Conceptualize new loyalty program benefits to improve the Hilton Honors member experience and heighten customer touchpoints with Hilton • Collaborate with owners and general managers to improve the efficiency and effectiveness of the loyalty program to accelerate hotel performance • Enhance the Hilton Honors value proposition for members by working cross-functionally with other Hilton team members across partnerships, digital, marketing, finance, revenue management, etc. -
Senior Manager, Hilton Honors, Program Design & OptimizationHilton Nov 2016 - Jan 2018Mclean, Va, Us• Developed industry-leading program benefits for Hilton Honors members to increase loyalty and passion for staying at Hilton-portfolio properties• Conceptualized new loyalty program benefits to improve the Hilton Honors member experience and heighten customer touchpoints with Hilton • Collaborated with owners and general managers to improve the efficiency and effectiveness of the loyalty program to accelerate hotel performance • Crafted business case, designed program terms and launched an industry-first perk for top-tier elite members to increase member flexibility (Diamond Status Extension) -
ManagerDeloitte Consulting Jun 2016 - Nov 2016Worldwide, Oo• Delivered analytics and communications products to help the U.S. border agency expand its international operations• Developed quantitative models to market the traveler and economic benefits from clearing U.S. customs abroad• Scaled Deloitte's crowdsourcing offering for clients to pursue innovation techniques to bring fresh ideas to solve their most pressing challenges • Provided mentorship and counseling to junior practitioners to build their core consulting skills, business development approaches, and achieve client service excellence• Conducted business development activities to grow Deloitte's strategy practice (i.e. development of a pricing model for a winning proposal valued at over $4 million) -
Senior ConsultantDeloitte Consulting Aug 2013 - May 2016Worldwide, Oo• Analyzed cross-border revenue and business opportunities, European Union market response, and multi-national proposal methods as one of three US Global Office Fellows• Consulted with commercial clients as a part of Deloitte's Visualization Studio (VizStudio) and applied analytical methods to move clients from data to insights• Provided private sector benchmarking support to a national security client to support improvements in efficiency and effectiveness across the enterprise • Managed pricing model development for a winning proposal valued at over $4 million • Authored a public report titled "The Craft of Incentive Prize Design: Lessons from the Public Sector," commissioned by Bloomberg Philanthropies, the Case Foundation, the Joyce Foundation, the Knight Foundation, the Kresge Foundation, and the Rockefeller Foundation• Guided team members in the production of the report to map the landscape of public-sector incentive prizes that have taken place over the last four years and develop decision frameworks to assist leaders with their understanding, design, measurement, and execution of prizes.• Conducted interviews with leading prize designers, designed data analysis approaches, drafted report content, and developed decision frameworks for inclusion in the final report.• Served as team lead for Food and Drug Administration project for improving risk-informed decision making across the FDA Foods and Veterinary Medicine Program• Developed a report for the Department of Veteran Affairs, Veterans Health Administration focused on the future of connected health technologies -
ConsultantDeloitte Consulting Sep 2011 - Aug 2013Worldwide, Oo• Served as team lead for two staff members engaged on a Food and Drug Administration (FDA) client project • Implemented Deloitte’s recommendations to achieve risk-informed decision making across FDA’s Foods Program• Managed four Deloitte colleagues across two simultaneous public health client engagements• Conducted gap analysis of the FDA Office of Foods’ ability to inform decision making with public health risk data• Analyzed cost and benefit data to assess the industry impact of implementing improved food product tracing systems• Developed business approaches for five winning federal contract proposals valued at over $4.8 million -
Business AnalystDeloitte Consulting Jul 2009 - Sep 2011Worldwide, Oo• Conducted return on investment calculations to improve human capital initiatives for the Dept. of Veterans Affairs• Collected data and quantitatively analyzed performance metrics gathered across VA business units• Improved supply chain policy development for a homeland security client focused on air cargo counter-terrorism • Created a business model for expanding the U.S. Explosives Detection Canine Program to the private sector• Produced over 70 congressional briefings, economic analyses, reports, and presentations for homeland security leadership• Designed and implemented Deloitte’s first federal innovation tournament to identify new service offerings -
Mba Global Business Consulting Project - Innovation Strategy DevelopmentTurkish Airlines Apr 2015 - Aug 2015Istanbul, Tr• Developed a comprehensive "Innovation Flight Plan" for Turkish Airlines to enhance its innovation efforts as a part of a five member team for a Georgetown MBA course• Created a multi-year innovation strategy and provided an original framework that builds upon theory and case studies both within and outside of the airline industry• Provided a suite of decision tools to guide the company in determining its strategy, processes, organization, resources, and culture necessary to drive innovation across the global enterprise• Delivered a final presentation including specific recommendation to senior leaders at its international headquarters in Istanbul, Turkey The anticipated impact is that Turkish Airlines will select ideas for implementation to establish itself as the most innovative airline in the world. -
Global Communications And Public Affairs InternGoogle Inc. Jan 2008 - Aug 2008Mountain View, Ca, Us• Organized a summit of 30 CEOs from the nation’s largest non-profits to explore Google’s emerging technologies• Planned a 100 person event for non-profits to experience Google products through interactive sessions• Managed content production and communication strategy for the launch of Google’s Election 2008 website -
U.S. House Of Representatives Congressional InternU.S. House Of Representatives Jun 2007 - Aug 2007Washington, Dc, Us• Drafted verbal and written responses to constituent requests for the Legislative Assistants• Summarized the status of upstate New York transportation systems for the Legislative Director
Brad Anderson Education Details
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Georgetown University Mcdonough School Of BusinessMaster Of Business Administration (M.B.A.) -
Georgetown UniversityMajor: Government Minor: Economics
Frequently Asked Questions about Brad Anderson
What company does Brad Anderson work for?
Brad Anderson works for Hilton
What is Brad Anderson's role at the current company?
Brad Anderson's current role is Vice President, Hilton Honors Program.
What is Brad Anderson's email address?
Brad Anderson's email address is bd****@****own.edu
What schools did Brad Anderson attend?
Brad Anderson attended Georgetown University Mcdonough School Of Business, Georgetown University.
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