Brad Dockter Email & Phone Number

Elk River, MN, US

Minnesota, Iowa

• As the single trainer at this new position, I was tasked with designing and implementing a training program for all incoming Service Advisors.
• Training Advisors at all GATR locations across Minnesota and Iowa.
• Provided Sales, Software, Customer Service, and efficiency training.
• Designed reports to track progress and productivity of all Service Advisors
• Providing remote as well as on site in person training.
• Leading a team of 25 plus service advisors and providing ongoing training on every aspect of the job.

Elk River, Minnesota, United States

• Lead sales efforts among a team of five direct reports, achieving a consistent 5 to 7 percent year over year growth in sales revenue.
• Managed an average of 125 to 150 client accounts, yielding revenues averaging $575K to $750K annually.
• Developed strategic plans for account territories based on current marketplace conditions and implemented marketing campaigns to increase brand awareness among target audiences.
• Instilled brand loyalty and boosted service and product visibility among existing clients, increasing internal sales upgrades by 25% to 35% from baseline.
• Bargained contracts with existing clients for continued membership and brand loyalty.

Brooklyn Park, Minnesota, United States

• Built personal connections through product education and up-selling techniques while interacting with 40+ customers per shift.
• Modified departmental customer service by anticipating customer needs, demonstrating compassion in all interactions, and resolving 100% of customer service issues.
• Optimized workflow, reducing expenditures and employee downtime achieving departmental records and becoming most profitable department in the State of Minnesota.
• Winner of numerous nationwide Toyota sales competitions, including the Kabuto Challenge and an invitation to the Bahamas.

Elk River, Minnesota, United States

• Created and implemented on average 60-70 custom fishing excursions for out of state clients each summer.
• Created and implemented on aveage 10-15 custom hunting excursions each winter.
• Sold client book to former Associate.