Brad Doescher Email & Phone Number

Utica, Michigan

Utica, Michigan

• Process orders for customer and technicians• Work directly with John Deere and Cub Cadet to make sure customers get correct products• Process orders to be ship directly from suppliers to customers• Resolve any order errors within 24 hours• Assure customers orders get delivered • Maintain inventory up to date• Provide excellent customer service to generate customer loyalty• Exceeding monthly sales goal since the first month

Washington Township, Mi

• Obtained new checking and savings accounts• Sent referrals for mortgages • Processed deposits, withdrawals, transfer and cash checks • Made outbound calls to customers and new residents to drive business• Resolved Customer issues within 24 hours• Meet Monthly Sales Goals• Provided excellent Customer Service to drive loyalty and referrals

Auburn Hills, Mi

• Assisted the customers’ needs throughout the end of leasing process• Processed financing for the purchase of vehicles• Offered Vehicle Protection plans for new vehicle purchases• Resolved Final Invoice Disputes with customers• Made outbound calls to customers to go over end of lease options, lease extensions, and early termination• Assisted Dealer with Payoffs and help on direct sites• Implemented a challenge which resulted in the best handle time and customer service scores in over 7 years.

Utica, Mi

• Maintained Inventory and price changes for all departments using a variety of systems• Processed Customer Orders and had them ready to be ship • Trained new associates throughout the store• Worked in Garden, Hardware, Electrical, Paint, Tool Rental, Flooring, Cashier, Lumber, Deliveries and Building Materials• Caption of the Safety Team • Maintain other store inventory• Answered Customers questions on projects and products• Provided excellent customer service to drive customer loyalty• Recognized multiple times for employees of the month awards and also top 10 customer service representative in the district.