Braden Carroll Email & Phone Number

Davenport, Fl, Us

Maitland, Florida, United States

• Responsible for interviewing, hiring and training Internet and Phone employees.• Handle supervisory calls from customers, troubleshoot and resolve any customer service issues.• Complete follow-up with assigned representatives regarding their phone status, attendance, punctuality and overall performance, perform weekly team meetings.• Handle and resolve interdepartmental customer service and billing problems.• Assist with quality assurance in monitoring and quality control of assigned representatives.• Monitor and track assigned supervisory reports.• Complete annual performance reviews for assigned representatives.• Assess performance and issue corrective action when necessary.

Orlando, Florida, United States

September 2019 – August 2022• Trained individuals and teams in leadership expertise, relationship building skills, non-traditional sales, and provided strategic direction. • Collaborated with cross-functional teams daily resulting in increased deconfliction and productivity. • Reviewed coaching sessions and identified key leadership development opportunities to create strategic solutions for decreasing attrition, maximizing efficiency, and meeting business initiatives. • Conducted leadership development training for executive level management focused in relationship building, behavioral coaching, and influence.• Received over 250+ hours of marketing, consulting, and business education. Constructed and hosted clinics geared towards coaching, resource allocation, team engagement, difficult conversations, driving accountability, instilling, and promoting ownership etc. These increased customer satisfaction to an average 4.98/5.00 stars and assisted the company Implementing a 30-day stick rate model. • Collaborated with key stakeholders to create and coordinate sales trainings for leaders that provided strategic direction and saw continuous improvement in sales performance.• Served on a three-member consulting team. Managed the training, development, certification, and coaching of 150 managers (coaches) and 30 Operations Managers.• Provided one on one coaching to at least 50 managers each month based upon observations, feedback, and measurable results. • Reintroduced excitement into learning through hands-on gamification and team challenges with recognition. Led to an increase in engagement and performance across all divisions in the line of business. • Influence others to embody Asurion vision and culture.

Greater Nashville Area, Tn

• Coaching cross-functional teams to win partnerships between new and potential clients.• Launched and trained a new company wide business initiative called GLOW in Nashville.• Consistently analyzed reporting and calculating call center metrics to provide strategic direction that saw continuous improvement for team functionality• Led top performing teams for QA and sales in 2018. • Designed and launch technical training in collaboration with Support teams• Recognized for ability to analyze performance behaviors in coaching to drive sales• Partnered with Project Management, Client Services, Reporting, Instructional Design, and other Operations teams to launch multiple medium sized clients in 2018/2019

Nashville, Tennessee

• Efficiently and accurately addressed customer’s technical concerns, assisted with the creation of specific tech bytes and training materials for fellow teams and teammates. • Troubleshoot hardware and software issues while providing a premier customer experience. • Identified as a peer advisor that partnered with operations to increase new hire training and retention.

Providing top tier customer service to visitors and guest, ensuring they have an excellent experience when they visit our properties.