Data Analysis- Data collection, data cleaning, and data preparation for multiple departmental projects for SalesForce CRM implementation.- Create analytical reports to discover useful information and provide recommendations for business decision making.- Analysis of existing and past SharePoint sites to identify overlap and gaps from past migration.Project Support- Provide project support on an ad hoc basis- Oversee, plan, prepare, and execute cataloging of all applications and services used by the organization- Collaborate with IT Team to identify and resolve unique issues that arise that are outside of day-to-day IT support- Provide program support to the Not Myself Today program. Program support includes, customer/IT support, on-boarding of clients, generating reports, and maintaining data integrity in SalesForce

Provided Tier 1 (Help Desk) level support to user community in a 24hr call centre environment while following organizational procedure and policy.Provided rapid response via phone or remote sessions to healthcare providers and other support departments across the hospital and satellite campuses.Day to day responsibilities included, but were not limited to, troubleshooting time sensitive calls to provide technical hardware, software, and telecom resolutions, logging support calls using a call centre tracking system (Marval MSM), monitoring network/system via NOC (Network Operations Centre) alerts, and providing management updates to management and high-level stakeholders and escalating to appropriate tiers for major outages.

Provided Tier 1 (Help Desk) and Tier 2 (Field) level support to user community while following organizational procedure and policy. Additionally provided 24hr on-call coverage via pager and remote/on-site assistance.Provided rapid response via phone, remote session, or in person to healthcare providers and other support departments across the St. John's Rehab campus.Day to day responsibilities included, but were not limited to, troubleshooting time sensitive calls to provide technical hardware, software, and telecom resolutions, logging support calls using call centre tracking systems (Epicor & Marval MSM), monitoring network/system via NOC (Network Operations Centre) alerts, and providing management updates to management and high-level stakeholders and escalating to appropriate tiers for major outages.

Assisted agents in various markets in the recruitment of Front End Developers for some of the best ad agencies and mid-sized companies in Canada and the US.Markets Covered:TorontoBostonChicagoSan FranciscoLos Angeles

Updated client database to ensure the contact information was up to date.Followed up on job leads to get the hiring manager's contact information.

Worked as office support for a project management consulting group.Worked various jobs in the food service industry.

Responsible for the setup and arrangement or photographic equipment for in-field photo shoots and in-studio photo sessions.Completed digital photo post-production of wedding albums for various clients.