Braden Howard Email and Phone Number
Braden Howard work email
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Braden Howard personal email
My three greatest passions are entertainment, efficiency, and marketing. I've always enjoyed spending my free time watching movies or sports, playing video games, and listening to or playing music. I especially love participating in these activities with family and friends. Entertainment has a special way of bringing people together and fostering connectedness. My favorite sport is football and has been ever since I was young. I'm impressed by the hard work that the game demands in order for a team to create and sustain a competitive advantage. I love the strategy that relies on the strengths and determination of each player in order for the organization to succeed.I decided to study marketing at BYU because this enables me to utilize my strengths in analytics and technology and leverage my ISTJ-A personality (Introverted, Observant, Thinking, Judging, Assertive). My education has been a benefit not only to my personal brand but also to the companies that I have worked for. I excel at thinking about how people will perceive and interact with products or communications, as well as designing ways to make that process better, quicker, and easier - in a word, more efficient. I have proven my abilities in both large- and small-firm settings, including Qualtrics, SiriusXM + Pandora, and GameTree PBC (a curated matchmaking social network for gamers).My goal is to apply my experience and combine my marketing skills with my passion for the entertainment industry. My skillset includes analytics, logistics, creativity, teaching, troubleshooting, and customer support. I am a hard-worker and a quick-learner. If you're looking for someone who can grow your brand, engage with consumers, and make your process more efficient, send me a message and let's chat.
Qualtrics
View- Website:
- qualtrics.com
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Operations Support AnalystQualtrics Jul 2024 - PresentProvo, Ut And Seattle, Wa, Us -
Senior Specialist - Enterprise SupportQualtrics Jun 2023 - Jul 2024Provo, Ut And Seattle, Wa, Us- Assured success and satisfaction for top-tier clients, ranking 1st in phone calls taken for Q4/Q1 while maintaining a 4.96 CSAT- Managed escalated support for sensitive clients, restoring sentiment and leading to more than $1 million in contract renewals - Analyzed enterprise customer feedback comments, suggested and implemented recommendations to improve quality of service- Defined team culture and cohesion by planning and executing 5 team activities, mentoring new hires, and presenting trainings -
Product SpecialistQualtrics May 2022 - Jun 2023Provo, Ut And Seattle, Wa, Us- Provide technical support for global clientele via phone, Zoom, email, and chat, earning a 4.87 CSAT over 3,000+ tickets- Mentored a new hire after 5 months, who completed onboarding in 25% less time and is a leading performer among start group- Selected as CX Dashboards specialty team leader to monitor/report on team performance, oversee training, help find solutions- Appointed to serve on a specialty committee aiding with the launch of updated executive-level dashboards for $1 million client -
Computing SpecialistBrigham Young University Aug 2018 - May 2022Provo, Ut, Us- Ensured data security for 140+ faculty on local and network accounts using JAMF, MS Active Directory and Group Policy- Administered technical support to faculty in-person or remotely in offices and classrooms, reducing downtime by 75%- Documented processes, created checklist forms, and helped train 10 student employees, cutting normal training time in half- Created office work schedules for 2+ years and managed Crashplan computer backups for both Windows and Mac users- Oversaw college-wide transition to new digital signage platform and trained PR employees without interrupting service -
Marketing Operations InternSiriusxm Jun 2021 - Aug 2021New York, Ny, Us- Wrote documentation capturing marketing campaign processes of 8 separate teams and identified areas for improvement- Redesigned campaign issue tracking form and rebuilt dashboards in Adobe Workfront to shorten resolution time by 50%- Worked with Business Systems Analyst to overhaul requirements gathering process, enhancing team communication- Optimized new project intake form to only require pertinent data, improving accuracy and efficiency by 25% -
Consumer Behavior Experiential ProjectNestlé Purina North America Sep 2020 - Dec 2020St. Louis, Mo, Us- Leveraged Neilsen data and Brandwatch queries to analyze the pet food industry and pet owners’ brand perceptions- Formulated and pitched three new product ideas to expand Purina brand to BYU Marketing Advisory Board executives -
Digital Marketing InternGametree Oct 2019 - Apr 2020Kyiv, Ua- Learned graphic design tactics for social media and email sent to 100,000+ subscribers, boosting open rate and CTR by 50%- Supervised marketing strategy to promote Kickstarter campaign, exceeding $20,000 goal in less than four weeks- Configured and troubleshooted mass email delivery platform, increasing delivery rate from 20% to 93% -
Product Marketing Intern (On-Campus Internship)Betterment Labs Sep 2019 - Dec 2019Utah, Us- Administered a team of five interns in planning assignments and achieving goals by directing bi-weekly team meetings- Conducted market research, identifying top 20 competitors and associated decision-makers, and 100 potential clients- Designed five monthly newsletters targeting potential clients and investors in 75 school districts across Colorado -
Team MemberChick-Fil-A-Franchise Dec 2017 - Aug 2018Atlanta, Ga, Us- Accurately assisted 100+ customers on average per day placing orders- Resolved customer complaints with high standards of customer service- Mastered a point-of-sale terminal as cashier and counter, reduced average wait time by 20%- Developed excellent grasp of safety and sanitation standards of front counter and dining room areas -
Sales AssociateOrem High Mercantile Institution Aug 2014 - Jan 2015- Increased daily sales by 20% by planning and executing product promotions and advertisements- Ensured inventory control needs were consistently met by ordering and restocking merchandise
Braden Howard Education Details
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Brigham Young University Marriott School Of BusinessMarketing -
Brigham Young UniversityPre-Business
Frequently Asked Questions about Braden Howard
What company does Braden Howard work for?
Braden Howard works for Qualtrics
What is Braden Howard's role at the current company?
Braden Howard's current role is Operations Support Analyst @ Qualtrics | Marketing @ BYU | Interned @ SiriusXM | Improving Efficiency by Combining Creativity (Digital/Web Design) and Logistics (Analytics/R/Python).
What is Braden Howard's email address?
Braden Howard's email address is bh****@****ics.com
What schools did Braden Howard attend?
Braden Howard attended Brigham Young University Marriott School Of Business, Brigham Young University.
Who are Braden Howard's colleagues?
Braden Howard's colleagues are Bonnie Liu, Vianey Sanchez, Christian Heinrich Vásquez, Shulou Li, Hamid Jahani, Xinchao Jiang, David Campbell.
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