Braden Howard

Braden Howard Email and Phone Number

Operations Support Analyst @ Qualtrics | Marketing @ BYU | Interned @ SiriusXM | Improving Efficiency by Combining Creativity (Digital/Web Design) and Logistics (Analytics/R/Python) @ Qualtrics
Braden Howard's Location
Orem, Utah, United States, United States
Braden Howard's Contact Details

Braden Howard work email

Braden Howard personal email

n/a
About Braden Howard

My three greatest passions are entertainment, efficiency, and marketing. I've always enjoyed spending my free time watching movies or sports, playing video games, and listening to or playing music. I especially love participating in these activities with family and friends. Entertainment has a special way of bringing people together and fostering connectedness. My favorite sport is football and has been ever since I was young. I'm impressed by the hard work that the game demands in order for a team to create and sustain a competitive advantage. I love the strategy that relies on the strengths and determination of each player in order for the organization to succeed.I decided to study marketing at BYU because this enables me to utilize my strengths in analytics and technology and leverage my ISTJ-A personality (Introverted, Observant, Thinking, Judging, Assertive). My education has been a benefit not only to my personal brand but also to the companies that I have worked for. I excel at thinking about how people will perceive and interact with products or communications, as well as designing ways to make that process better, quicker, and easier - in a word, more efficient. I have proven my abilities in both large- and small-firm settings, including Qualtrics, SiriusXM + Pandora, and GameTree PBC (a curated matchmaking social network for gamers).My goal is to apply my experience and combine my marketing skills with my passion for the entertainment industry. My skillset includes analytics, logistics, creativity, teaching, troubleshooting, and customer support. I am a hard-worker and a quick-learner. If you're looking for someone who can grow your brand, engage with consumers, and make your process more efficient, send me a message and let's chat.

Braden Howard's Current Company Details
Qualtrics

Qualtrics

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Operations Support Analyst @ Qualtrics | Marketing @ BYU | Interned @ SiriusXM | Improving Efficiency by Combining Creativity (Digital/Web Design) and Logistics (Analytics/R/Python)
Website:
qualtrics.com
Braden Howard Work Experience Details
  • Qualtrics
    Operations Support Analyst
    Qualtrics Jul 2024 - Present
    Provo, Ut And Seattle, Wa, Us
  • Qualtrics
    Senior Specialist - Enterprise Support
    Qualtrics Jun 2023 - Jul 2024
    Provo, Ut And Seattle, Wa, Us
    - Assured success and satisfaction for top-tier clients, ranking 1st in phone calls taken for Q4/Q1 while maintaining a 4.96 CSAT- Managed escalated support for sensitive clients, restoring sentiment and leading to more than $1 million in contract renewals - Analyzed enterprise customer feedback comments, suggested and implemented recommendations to improve quality of service- Defined team culture and cohesion by planning and executing 5 team activities, mentoring new hires, and presenting trainings
  • Qualtrics
    Product Specialist
    Qualtrics May 2022 - Jun 2023
    Provo, Ut And Seattle, Wa, Us
    - Provide technical support for global clientele via phone, Zoom, email, and chat, earning a 4.87 CSAT over 3,000+ tickets- Mentored a new hire after 5 months, who completed onboarding in 25% less time and is a leading performer among start group- Selected as CX Dashboards specialty team leader to monitor/report on team performance, oversee training, help find solutions- Appointed to serve on a specialty committee aiding with the launch of updated executive-level dashboards for $1 million client
  • Brigham Young University
    Computing Specialist
    Brigham Young University Aug 2018 - May 2022
    Provo, Ut, Us
    - Ensured data security for 140+ faculty on local and network accounts using JAMF, MS Active Directory and Group Policy- Administered technical support to faculty in-person or remotely in offices and classrooms, reducing downtime by 75%- Documented processes, created checklist forms, and helped train 10 student employees, cutting normal training time in half- Created office work schedules for 2+ years and managed Crashplan computer backups for both Windows and Mac users- Oversaw college-wide transition to new digital signage platform and trained PR employees without interrupting service
  • Siriusxm
    Marketing Operations Intern
    Siriusxm Jun 2021 - Aug 2021
    New York, Ny, Us
    - Wrote documentation capturing marketing campaign processes of 8 separate teams and identified areas for improvement- Redesigned campaign issue tracking form and rebuilt dashboards in Adobe Workfront to shorten resolution time by 50%- Worked with Business Systems Analyst to overhaul requirements gathering process, enhancing team communication- Optimized new project intake form to only require pertinent data, improving accuracy and efficiency by 25%
  • Nestlé Purina North America
    Consumer Behavior Experiential Project
    Nestlé Purina North America Sep 2020 - Dec 2020
    St. Louis, Mo, Us
    - Leveraged Neilsen data and Brandwatch queries to analyze the pet food industry and pet owners’ brand perceptions- Formulated and pitched three new product ideas to expand Purina brand to BYU Marketing Advisory Board executives
  • Gametree
    Digital Marketing Intern
    Gametree Oct 2019 - Apr 2020
    Kyiv, Ua
    - Learned graphic design tactics for social media and email sent to 100,000+ subscribers, boosting open rate and CTR by 50%- Supervised marketing strategy to promote Kickstarter campaign, exceeding $20,000 goal in less than four weeks- Configured and troubleshooted mass email delivery platform, increasing delivery rate from 20% to 93%
  • Betterment Labs
    Product Marketing Intern (On-Campus Internship)
    Betterment Labs Sep 2019 - Dec 2019
    Utah, Us
    - Administered a team of five interns in planning assignments and achieving goals by directing bi-weekly team meetings- Conducted market research, identifying top 20 competitors and associated decision-makers, and 100 potential clients- Designed five monthly newsletters targeting potential clients and investors in 75 school districts across Colorado
  • Chick-Fil-A-Franchise
    Team Member
    Chick-Fil-A-Franchise Dec 2017 - Aug 2018
    Atlanta, Ga, Us
    - Accurately assisted 100+ customers on average per day placing orders- Resolved customer complaints with high standards of customer service- Mastered a point-of-sale terminal as cashier and counter, reduced average wait time by 20%- Developed excellent grasp of safety and sanitation standards of front counter and dining room areas
  • Orem High Mercantile Institution
    Sales Associate
    Orem High Mercantile Institution Aug 2014 - Jan 2015
    - Increased daily sales by 20% by planning and executing product promotions and advertisements- Ensured inventory control needs were consistently met by ordering and restocking merchandise

Braden Howard Education Details

  • Brigham Young University Marriott School Of Business
    Brigham Young University Marriott School Of Business
    Marketing
  • Brigham Young University
    Brigham Young University
    Pre-Business

Frequently Asked Questions about Braden Howard

What company does Braden Howard work for?

Braden Howard works for Qualtrics

What is Braden Howard's role at the current company?

Braden Howard's current role is Operations Support Analyst @ Qualtrics | Marketing @ BYU | Interned @ SiriusXM | Improving Efficiency by Combining Creativity (Digital/Web Design) and Logistics (Analytics/R/Python).

What is Braden Howard's email address?

Braden Howard's email address is bh****@****ics.com

What schools did Braden Howard attend?

Braden Howard attended Brigham Young University Marriott School Of Business, Brigham Young University.

Who are Braden Howard's colleagues?

Braden Howard's colleagues are Bonnie Liu, Vianey Sanchez, Christian Heinrich Vásquez, Shulou Li, Hamid Jahani, Xinchao Jiang, David Campbell.

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