Works in conjunction with Wealth Managers to oversee more than 80 client portfolios. Provide personalized support to clients through prompt response to requests and consistent follow-up.-Promoted through roles of increased scope and accountability advancing from Investment Operations Associate to Investment Operations Specialist before assuming current role as Portfolio Administrator. -Introduced a new portfolio services group capable of servicing more than 250 clients. Review more than 200 investment performance reports each quarter. -Establish accounts for new and existing clients and process account and asset transfers from various custodians. -Adhere to strict regulatory standards when transferring cash or securities between accounts.

Served as technical and analytical resource for colleagues and Wealth Managers looking to troubleshoot issues. Held responsibility for reconciling approximately 3k client accounts on a daily, monthly, and quarterly basis utilizing company’s portfolio database. Tasked with updating client benchmarks and asset allocations as necessary for reporting purposes while ensuring alignment with company’s investment direction.-Assigned to review over 200 performance reports, collaborating with colleagues to identify and remedy any issues.-Accountable for updating the Portfolio Center and Advisor View databases with accurate reporting groups, transaction data, and price files.-Reconciled over 50 manual entry alternative investment funds, comparing custodial data with internal systems on a monthly, quarterly, and annual basis, depending on the specific fund.-Played integral role in third-party data conversions responsible for analyzing and crosschecking accounts, pricing, and transactions for accuracy.-Trained and mentored five new associates on daily operations including morning database downloads to processing cash transactions and quarterly report delivery to clients.

Processed all incoming and outgoing transactions in the portfolio database and custodians; facilitated daily download process.-Managed daily average of 30 cash transactions each year, increasing to 50 transactions during peak seasons.-Delivered more than 800 quarterly reports to clients on behalf of the firm.- Developed a digital procedure manual outlining all processes within the department, often reference during training sessions.-Streamlined cashiering through introduction of Salesforce Business Processes, allowing for monthly average of 600 cash and securities transactions at various custodians.

Completed entire post-sale process during foreclosure proceedings. Collaborated with attorneys to prepare and file court documents within the county court system.-Decreased total wait time on cases through persistent tracking of final foreclosure documents required from relevant parties to initiate final steps of the foreclosure process.-Utilized CaseAware database to track status of cases and to facilitate transfer of information to clients and title companies through email and telephone.